Character stuck at login

Game Support English Support
3

Hello Adventurers,

Im sorry for the issue you have. Please try the following. Close and relaunch the Steam client. Then go to Steam Support :: Verify Integrity of Game Files in order to Verify Integrity of Game Files. Then wait for 15 minutes and try to go back to the game. If you are able to, please try joining a lower population server, and let us know if the issue happens on a different server and world by completing the following template: When posting for help if will help in troubleshooting if you can be sure to include:

  • System Information (OS, Processor, RAM, HDD Space, Graphics card, etc.
  • Any Error messages you are getting.
  • What is happening?
  • Where are you in the process when you run into the trouble? (e.g. When I leave tutorial and enter the world)

Thank you so much for your patience during this launch time.

4

1-) Reboot my game and PC : Same issue.
2-) Close steam, verify files 2 times (all valid) then reboot the game : Same issue.
3-) Clean / reset, DNS in the CMD.
4-) No queue on a new server, but i’ll not play on a new server!
I’m lv 33. All my team are in Nyva, and i’m enrolled for 2 wars.

This issue come after a crash this morning.

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5

Hello Customer Service,

Thanks for your reply.

I don’t think this is hardware related but my SysInfo is: Ryzen 5900X, 300GB SSD diskspace, 32GB RAM, Windows 10 (21H1), MSI RTX 3080 Suprim X, 100Mbit broadband connection.

No error message but says “starting area” queue which i find strange.

I verified the game files and restarted Steam, waited for 20 mins. All i got was a higher number of the same queue unfortunately.

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6

Tried on a second pc, same issue.
1- I9 10900k - 32gb Corsair 3200mhz - 2070 Super - HDD 2 TO, win 10.
2- Threadripper PRO 3995WX - 64gb 4400 mhz - 3090 - NVME Evo 970 pro , win 10.

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after 10 minutes no movement at all

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1 Like
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I have the same thing on Caer Sidi, started a new character on another server to see if it worked and it was fine.
Tried verify files and it didnt help.

Im lvl 22 and in a decent Company made before launch , so don’t want to move servers.

1 Like
9

I have the same issue, it seems the starting area queue is different from other queues.
Is there any way to move my char into another queue?

EU Central
Server: Icaria
Character: AbbaForLife
lvl 22

10

I’m wondering what triggers the “starting area” queue. I wasn’t particularly close to the beach but in a 1-25 zone.

Can you perhaps “recall” my char to the inn, see if it that solves it? Dear Customer Service rep.

72 in queue now after getting a bug message and just clicking OK (not requeueing)

11

I don’t think, they have to fixe it or switch manually our queue.
What’s the last thing you did in the NW before that queue?

12

I was up on the mountain straight across from the First Light settlement (next to the wolfcave) doing some gathering while in a meeting on my phone.

Chopping trees, mining iron - ‘lag detected’ and then thrown out.

13

Ok so, like me, it’s when the server disconnect you.

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lvl 33 lol so sweaty man,go WASH!

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with 15 hours of queuing :rofl:

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I can still smell you from here bro.

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The original post for this issue

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Hello thanks for your help,

I playing on Windows 10 - Ryzen 5 3600 processor - 16gb RAM - 220 gb SSD - Nvidia Geforce 1650 super

The message is Your are in queue for a starting area

I’m stuck in queue since the last 4 hours without lowering my position

I log off this morning 10 UTC from Everfall center, and i’m level 25 so i was crafting some stuff

Can i propose to give us the choice to select the queue?

Thanks for you help, hope you will fix soon…

20

Had to login again after another error (first tried waiting in menu to see if it would pop back in automatically), now back in a new queue once again, same as before.

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After a couple hours more the message has changed slightly but still same, stuck, queue.

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So Costumer Support, any other suggestions how we might solve this?

Joining another server doesn’t really seem to be a good solution.

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I can login but my character is stuck. I lose response with server.
Intel i5 6600k
16gb RAM
1TB m2 SSD
Gainward GTX 1070

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I eventually got in last time, the day after ( i logged in early so online-population was probably low). Didn’t have any problems since, until today that is.

Back to the same bug:

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EDIT: I actually came on pretty quick, online and well now.

//
Slatti

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