Character transfer failed

Hello, Today I wanted to transfer from Barri to other region, I bought the token and proceeded to transfer, I got logged out and after restarting the game my character was still on Barri, I have the token but I also have the 3day cooldown on transfers, and I need to do this transfer as soon as possible. Can my cooldown be lifted? Because the transfer did not happen after all.
World: Barri
Character name: not saskye

Welcome to the New World Forums, I hope you’re well :sunny:

I’m sorry that you are having this issue with the transfer token; I can not speculate but if you want to give it a try you can rise a Web ticket with your case and the team in charge will review it and see if is possible to remove the transfer cooldown

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You can send this link to the agent for visibility, also give them all the information needed.

Have a great rest of your day,

Regards.