Characters Missing/ Connection Error

[saloonsloot]

I haven’t played the game since around December 21 after reaching the end game. I downloaded it from Steam today to see what is new. However, I can’t load my characters when I load the client. The screen says, “Connection Error Login service isn’t available at this time.”

Gyazo

The server status says online when I check, and I restarted the client and get the same errors. I’m not even sure if my character’s world is still online or if maybe some other issues causing this.

[Cactacea]

Hello nelsing,

Welcome back to the New World’s Forums and New World as well.

I really appreciate you’re communicating to us about this issue.

Before we escalate this issue via ticket, I want to confirm with you if you already applied the troubleshooting related with the Internet Protocol Version 6 (tcp/ipv6):

1. Open Windows settings.
2. Go to your Network&Internet section.
3. Click Change Adapter Settings.
4. Right-click your connection (It can be either LAN or WIFI adapter) and go to Properties.
5. Scroll down in the menu until you found the option Internet Protocol Version 6 (TCP/IPv6)
6. Uncheck the box next to it and restart your computer.
7. Re-launch New World.

As you state, it may be related with the server you previously selected for your character that has been merged; Do you remember the name of the character or the server? I understand It’s going to be difficult to remember, therefore, if after you apply this troubleshooting the client keeps showing the same error, please help us escalating this issue to the developer’s team contacting Amazon Games Customer Support using the link below so they can help you with your request including your logs; Keep handy the following information:

• Character Name.
• Region.
• World / Server.
• Computer Specifications.
• Logs.

Contact Us | Amazon Games

Here you are the steps to get this information just in case you need it:

• To find the DxDiag:

Press Windows + R, type “dxdiag” into the Run window, and then press Enter.
Click the Display tab and you can see information about your video card under the Device section. Please write down that information.

• To find the logs:
• Go to Windows Start search bar and type dxdiag.
• Click on dxdiag.exe.
• When green progress bar goes away, select Save All Information and save the file to their desktop.

Thank you for all the patience and specially your feedback. I’ll be pending for your reply. (づ ◕‿◕ )づ

![Screenshot 2022-04-14 5.56.31 AM|182x48](upload://klBf9BGjhTF2klLALrKkUotBhw.