I waited in chat support for 45 minutes, only to have it get stuck on 5min. So I waited for 10 minutes, with no results.
I refreshed and now Im in a 67min wait. GOOD JOB MUCH HELP!
Still better than me. Its 110min queue at char support now LOL.
Looks like amazon really love queues…
On my second attempt I waited on the “5 minutes left” screen for over an hour, only to have them tell me the bug Im experiencing is a known problem and they dont have any solutions for it 
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