Happened to my brother today and I am simply posting this out of pure frustration. Apologies for the long read if you decide to do so. Forgive me if there are any typos, I had a long day and it is quite late at the time of typing this.
edit: We do not family share. We live in the same house. We have our own PCs and Steam accounts.
edit 2: This post is simply for more awareness to the issue of wrongful bans, especially perma bans. I will encourage my brother to keep on customer service.
edit 3: Was unbanned today after 2 days of appealing. compared to others that had to appeal for 1+ week(s) I canāt be upset, and my brother is quite happy as well. Thank you AGS, I was wrong for having no faith in the system after hearing of the experiences of other players. Please continue the hard work, and my sincere apologies.
edit 4: Iām not sure how to work forums too well, so I donāt know if this should be deleted or something, although Iād like to remember this experience. Help is appreciated.
He was a level 60 with around 800 something hours. Yeah thatās a LOT I know, but heās been grinding this game hard. He finally finished crafting his own voidbent set (ONE set btw. No extra void ores/ingots to sell or anything) about a week ago, and it took him WEEKS to gather all the material and top off the required crafting levels for Voidbent armor. Iād pop in and see how it was going many times while he was mining veins and watching shows on a 2nd monitor, and 2/5 times Iād say he would be getting griefed by at least one person. About 3 days ago he decided heād pick up fishing since he was bored and just wanted to relax after grinding voidbent and watermark since reaching the āendgameā. I did tell him that he should be careful, since Iāve heard the stories / seen the posts about fishers getting reported and griefed all the time, and he said that since heās lvl 60 no one should think that heās a bot, and to even more sure he decided to equip the voidbent helm while fishing. But all that wasnāt good enough apparently. Whether it was due to mass reporting or AGSās ānon-automated moderation systemā, itās ridiculous. If it was that amazing system, the only activities that could be picked up as suspicious is mining and fishing. AGS made a post saying the minimap is okay to use, so that canāt be the reason either. And itās definitely not duping, he didnāt even purchase any of those luck trophies that people were selling for cheap since people who knew earlier bought them all off the market anyways, and he canāt even craft his own trophies since he hasnāt reached anywhere near that level in furnishing. He participates in wars sometimes, and we both queue for OPR more often, and have come across all kinds of exploiters. If I log on today and see the same specific axe/food exploiters and known griefers/dupers, and the same folks that are STILL HERE after being notorious for intentionally abusing the old hatchet/axe/hammer/macro exploits. Iām going to be so done. I get this is a new game okay, and I get that this studio is new, but can that even be used as an excuse anymore for things like this? I personally donāt think so. Please forgive the rant but dang man. Moving on, I asked if he tried to appeal, and according to him heās been unfortunately met with the regular amazon customer service bots/employees. If they are real people then it seems they just copy/paste the same unhelpful messages, as Iāve seen many times in posts from others that are dealing with similar issues as this. I told him to keep at it, but thatās all he can even do at this point, unless they say they wonāt respond to any messages regarding the issue like that one post I saw earlier on here. Then what? 800 hours and ALL that work down the drain? I canāt even imagine, Iām already upset and itās not even my account. Absolutely ridiculous.