COlourful kraken shoes 600 gs disappeared from inventory

[s0suk3]

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• What is your character name in New World: s0suk3
• What server/world did you experience your issue on: tartarus
• Describe the issue you are experiencing: gear disappeared on my inventory
• Is this a bug? (If this is an exploit, please follow the steps here: yes [Dev Blog] How to Report Exploits - Updated)
• (if a bug) How did the issue affect your gameplay: ive lost a legendary 3 perk gear
• (if a bug) Were you able to recover from the issue: no devastated
• (if a bug) Please include a screenshot or video of the issue that you have experienced:
• What are the steps to reproduce the issue as you experienced:
• When did this happen? (Date and Relative time; please include your timezone) around 3am London time

[Centeotl]

Sorry to hear that this has happened to you, s0suk3. I’ve moved this over to the support section so our support team can check into this.

[JakeL]

I would recommend contacting support here. They should be able to help. Contact Us | Amazon Games

[ThunderWolf]

Hello @s0suk3

I hope you are doing well.

I am sorry to hear that the Kraken Shoes are missing from your in-game inventory.

This scenario will require our tech team to look into your logs and follow up directly with other possibly sensitive account information that is best not posted on the forums so it would be better if you could please create a web ticket by going to Contact Us | Amazon Games.

Please have the Game log files and DxDiag report handy with you in case you are asked for them.

If asked kindly provide the latest 3 logs from: Users\AppData\Local\AGS\New World\LogBackups

Along with DxDiag report https://support.microsoft.com/en-us/windows/open-and-run-dxdiag-exe-dad7792c-2ad5-f6cd-5a37-bf92228dfd85:

1. Go to Windows Start search bar and type dxdiag.
2. Click on dxdiag.exe.
3. When green progress bar goes away, select Save All Information and save the file to their desktop.

Please, do not hesitate reaching out to live support to have this looked into.

See you in Aeternum!

[s0suk3]

thanks so much guys. Ill contact support I have checked again this morning even in my storage and its really not there.