Hi,
I have a company member that was given an in game warning for apparently violating section 3 (Play Fair) of the code of conduct. Since he was given a warning he cannot create posts on the forms, and was told by support to have someone else post for him. As far as he knows, he is not breaking any of the terms of this section and believes it is being caused from a group of people that he is being harassed by in game through area chat and dms that have reported him. He wants to know what he is doing wrong so he can avoid this situation in the future since the information given in the warning is so vague. Any information that can be given would be great, and his account info is found below. Thanks!
Username: Daisy McCaslin
Server: US-West Yggdrasil
They really aren’t able to help over the forums. I’d recommend submitting a web ticket for more information through the Contact Us button on this page. Appeal a Penalty - Support | Amazon Games
Hello there @BabyBengal, welcome to the New World forums,
I’m sorry to hear about this situation with your friend’s warning, however here in the forums we don’t have access to warnings or bans information so we can’t really check on the specifics, what I recommend is trying to stick to the Code of Conduct completely and if they get a ban then can appeal it here:
Thank you @JakeL for your input, just to clarify for @BabyBengal warnings are not appeal-able only bans are.
Let me know if you have any other question!
Hello I created a new amazon account so I could ask some questions/concerns on my dilemma.
On the warning itself I was told to appeal if I thought this was a wrong penalty. Once I did read through the Code of Conduct to make sure I was not breaking rule 3, I summited a detailed ticket via the Appeal a Penalty. I still got this response:
|Message From Customer Service||
|Hello,
We initiated a new review based on the information you provided on appeal and have reconfirmed our initial decision that the original disciplinary action was merited in your case.
We understand this may not be the result you hoped to receive. However, please understand that we’ve looked into your case carefully and that any further appeals on this issue will not result in a different outcome.
We hope you can understand why we take violations of our code of conduct seriously as these can be harmful to the overall community and integrity of the game experience for all.
As these situations can be contentious, we need to reserve the right to determine what constitutes fair play and to take corrective action when we deem necessary, to protect the community at large.
Further correspondence on this matter won’t receive a response.
We appreciate your understanding.|
|Best regards,|
|Amazon Game Studios||
My question here is Since I was told it was merited and I believe after reading the CoC carefully that I have not broken the rules. What am I doing that resulted in breaking of rule 3 in the Code of Conduct?
If you do not have the resources to give me an answer on the forums I understand, but could you connect me with someone that could give me an answer? I do not want to feel scared of losing my privilege’s for playing your game.
Hello and welcome to the forums @reydemares01,
I am sorry to hear of your scenario and how you believe the ban has not been correctly applied. Unfortunately, this topic is not suited for the support forums as we do not handle bans or ban appeals via this channel.
We would normally forward you to submit your appeal in a web ticket here Appeal a Penalty - Support | Amazon Games, if you have not already done so but given you mention you already have, the only advise we have left for you is to continue your communication via the Email you received in response to your appeal. Please bear in mind, if you have been informed about this being the final answer to your appeal, you will not be getting a different one by submitting multiple replies or appeals.
In regards to the reason for the ban, you will be informed of the cause in general but no specific details will be volunteered. Please do not submit multiple tickets as that will only delay a review of your penalty.
Given we do not provide ban or ban appeal support, I will now close this thread.
Hope this clarifies your best course of action. 