Anyone else had this issue?
Also the loot on Mutation 9 seemed really bad compared to lower levels.
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Hi @Iceryvx!
I hope you are doing well!
I understand the situation with the Mutation level 10 not unlocking, it must be pretty annoying and I apologize for the inconvenience this may have caused you. Quick question, you did the level 9 Mutation with a group of people did the level 10 Mutation unlock for the rest of the group? Also if you re-log can you now do the level 10 Mutation?
As soon as we manage this situation I will switch this post from Support to General Discussion so you can talk with more people about the loot of the level 9 Mutation.
Looking forward to your reply and take care! 
Everyone in the group had the same issue. Relogging did not resolve the issue.
same problem here finish m6 silver but cant open m7 ,all of us relog and quit for an hour still stucked
I was part of the same group, here is my screenshot to prove that I had the same issue - both of us had unlocked Mutation 9 prior to this already. I’m also not sure why my Mutation 4 has a checkmark instead of the Gold level we reached, but that’s likely a separate issue. It’s extremely frustrating since this would’ve allowed us to run a level 10 Mutation, which we now won’t be able to.
On the topic of loot, I’m also attaching a screenshot of the armor I received from this run. It was almost exclusively loot from the Mutation drop table, including 8 Instrumentality rings in a single run. My weapon drops looked similar, I forgot to screenshot before scrapping them.
It appears that the high quantity of Mutation loot competes with regular dungeon/named loot and the chance to get legendary loot is only insignificantly higher if at all. This is very frustrating since on this mutation level, most of that loot isn’t useful as you already need to have much better gear with higher GS to get there in the first place.
Generally, my Mutation level 1-4 or even non-Mutation runs seemed to provide better loot than the higher levels do, which is very counterintuitive. According to the recent dev talk video, we only get very limited access to dungeon keys as they would like to “make the rewards very valuable to players”. As it stands, the only valuable reward are Umbral shards.
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We are also experiencing this, we completed mutation 6 and then mutation 7 didn’t unlock, yet it says we have completed it, just says we don’t have the codex 7.
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Same for my group. We finished lvl 7 on silver but 8 didn’t unlock for anyone. 1 player (tank) in the team had bronze on m3 but had finished gold on 4-6 with our group before doing silver on m7.
Also experienced that only 1 legendary dropped on 4 orbs on the levels 5 and above (no loot from the yellow named bosses). Alot more legendaries dropped on levels 0-4.
I have luck trophies (2 major 1 minor) and all bags with luck.
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so dev leave a reply and disappear🤔
Hi everyone!
Thanks for all the information that was provided, I really appreciate that!
Also welcome to the community to @Gubbis and @Kowalczyk, glad to have you here.
First of all I will be moving the post to the bug reports section of the forums so the team has move visibility about this issue, I apologize for the inconvenience this may have caused you, I haven’t reached that high of a mutation but it must be annoying to be stuck in one level for sure.
Second of all, I urge everyone here to contact our Live Customer Service here, Contact Us | Amazon Games , and select the one of the options below, I recommend the chat option. This is in order to get the issue fixed asap by submitting a ticket directly to the developers through the live customer support.
If you contact Live Customer Support please link them this thread so they can have all the info.
Hopefully they are able to help everyone further! Take care and have a good one!
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when not even the people that work for the studio actually know how the game works… for mutatiorn 6+ (hard difficulty and above) you need gold to progress to the next level.
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Oh thanks, that explains alot. Very wierd that the devs and support employees dont know this. We got gold on m8 and unlocked m9.
So the mutators are not hard enough if people completed the hardest difficulty already?
They need to adjust it because there are a lot of people that like to rush everything and then they complain again that there is not enough content lol
To unlock mutation 7-10 you need to get gold in the previous mutation or 2 silvers. For example to unlock m7 you would need to get gold im m6 or 2 silvers in m6. So 2 silvers would require 2 orbs.
This hasnt been confirmed anywhere but this is what i experienced with my company
Did it ever state that only Silver was required? I thought the wording was is if your efficiency is high enough it would unlock the next level, there is barely making Silver and barely missing gold. Do you remember where on the Silver scale your were or how far away from gold you were?
I got silver on a mutation 9, and weren’t allowed to run a 10 with my last key, it was quite frustrating to say the least…
@Hunden this happened to me again but different. Gold on everything but I did not unlock 8. The difference is that I did gold on everything except m3 and then went back to do m3.
Spent alot of gold on these keys. Would appreciate if you could give me another orb 
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