Computer freezing in tempest heart

[kfanno]

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• What is your character name in New World: Kymss
• What server/world did you experience your issue on:Eldorado
• Describe the issue you are experiencing: kfanno

3d

I am also freezing. Mostly during the Tempest Heart dungeon from the basillica onward. The freezing and needing to restart does not happen during the Nestwaan(cillas boyfriend) fight or during the last isabella fight. It seems to happen often during the earlier Isabella fights and during the transitions from one area to another beginning with the basillica. i have to go to task manager and close new world. When i log back in i am usually outside the dungeon and have to run all the way back to my team. last night 3 times… but we eventually completed the regular dungeon. I have had the freeze happen in ebonscale reach this week one time fighting the brute in teh church at Skysong Crypt. I have had a computer professional upgrade all my drivers this week and eliminate start up programs, etc…anything he could think of to help. When i ran tempest heart after that work i had one dungeon run with zero freezes. The next day i froze up 3 times. i have reinstalled new world.

CPU: Intel(R) Core™ i7-7700HQ CPU @ 2.80GHz 2.80 GHz
Ram: 16GB
Nvidia GTX 1060
Window 10 home 21H2 version
Xfinity
Server: Eldorado us west

I have frozen up every time i do this dungeon except for one time.
It reminds me of what used to happen during th dynasty final boss fight.

• Is this a bug or an exploit: Bug
• (if a bug) How did the issue effect your gameplay:had to close new world with task manager. WE cannot run mutated tempest heart because of the 10 min run back to basillica or further in dungeon.
• (if a bug) Were you able to recover from the issue: had to start back outside of dungeon.
• (if a bug) Please include a screenshot or video of the issue that you have experienced:
• What are the steps to reproduce the issue as you experienced:

[Magva]

Heya~

Thank you for the report. I just want to let you know that I have properly documented and submitted this game behavior to our team for further investigation. At the moment, we cannot make any promises about a definite fix. Though please stay tuned on our official channels to make sure that you would not miss any update.

Thanks a lot for your help. Have a great one!