time to play something else
3 Likes
Game over
Connection Error messages change to BANNED , I am play on the GEFORCE NOW ! HOW CAN I CHEAT ??
AND IT IS PERMA !?
yeap⌠perma
Me too,
Nickname : Andven
Server: Midgard
Region: EU Central
Character name: KevinMiki
Server: Yulbrada
AP Southeast
My steam name is: banpeirongkevin
Character name: XinZhiLei
Server: Plancta
Character name: EliBomb
Server: Bran
I was fishing and after about an hours got that error message. Devs please fix, I can not login, live chat support told me they can do nothing and I should leave comment on forum. I was never cheating and was actually enjoying the game however this is just frustrating.
With patch 1.05 I am continually getting forcibly kicked by game every 5-15mins for doing normal activities. With the same error message as OP and others.
I have been running the same background applications since launch and have never encountered an issue until this recent patch (background applications such as Chrome, MS Word, Steam).
Character name: Juniabba
Server: Erythia
AP : Southeast
Character name: binvnese
Server: Hawaiki
AP : Southeast
Character name: NottieBoy
Server: Zara
AP : Southeast
If not unblock until tomorrow then i will leave
4 Likes
Character name: hwannnnn
Server: Celadon
US : WEST
@Luxendra @Kay @TrevzorFTW can you say something? thank you.
I only see messages from amazon support that in which many cases contradict their partners, or they donât give clear information about it.
Iâm NOT affected at all, but this should be clarified.
1 Like
Im having the same issue and iâve have the same experience with customer service. Some tell me its a issue AGS is having, others that im banned for apparent cheating, others is Easy anti cheat. They even had me do a ban appeal which was responded saying that i was not banned.
Its really frustrating having to be in a limbo and not getting help from customer service nor a response from developers on the forums.
It makes me feel as if amazon doesnât really care about its players.
3 Likes
@NW_Mugsy
A lot of people are not banned and we are getting this error that makes us unable to play, can you tell us something? I have been unable to play for 3 days now, and the support only says that they are working on it for 20 daysâŚ
5 Likes
Same problem:
Nick: RedReapa
Serwer: Wachusett
Region EU CENTRAL
1 Like
Niick : hopys
Server : Tayopa
US WEST
Day 4.5 Todays support as all over.
You are now connected to Javier Jose from Amazon.com.
Me [1:14:23 PM] : Issue: New World - Technical: Something Else
Javier Jose [1:15:07 PM] : Hello, my name is Javier Jose. Iâm here to help you today.
Me [1:15:27 PM] : Greetings Javier, I am looking for an update on the on-going issue of login blocked : suspicious or corrupted software. Going on 4 and half days of not being able to log into the game.
Javier Jose [1:16:51 PM] : Have you already appealed your ban with a web ticket?
Me [1:17:18 PM] : I have been told by two developers this was not a ban, can you expand further? is there now a ban showing on my account?
Me [1:17:55 PM] : "Raftel
Me [1:17:55 PM] : Customer Service
Me [1:17:55 PM] : 2d
Me [1:17:55 PM] : This is an internal error and that is why the devs are working to fix it, it is not a ban much less a permaban."
Me [1:18:06 PM] : from raftel on the forms.
Javier Jose [1:18:41 PM] : The problem is with the anticheat system that the game has, it is acknowledging that some players are commiting suspicious/cheating activity when in truth they are not.
Javier Jose [1:19:17 PM] : If you receive a message that you were banned, then indeed you are.
Me [1:19:36 PM] : Yeah , i have not seen any message stating i am banend
Javier Jose [1:19:44 PM] : I can check the status of your ban, but i am not allowed to share any information regarding it!
Me [1:19:57 PM] : only login blocked , suspicious or corrupted hardware.
Me [1:20:01 PM] : software*
Javier Jose [1:20:02 PM] : Ok so that means you are not.
Javier Jose [1:20:25 PM] : There are some troubleshooting steps you could try let me share them with you.
Javier Jose [1:21:31 PM] : 1. Make sure you are not running anything that Easy Anti Cheat may detect as suspicious. 2. Run a Steam Integrity Check ( https://support.steampowered.com/kb_artâŚ(See full link) ) for New World. https://support.steampowered.com/kb_artâŚ(See full link) 3. Reinstall Easy Anti Cheat. Look for the game directory, and then select the subfolder âEasyAntiCheat.â Click EasyAntiCheat_Setup.exe to run the installer, and relaunch the game when complete. 1. *Note: ** *Installation directory for Steam Games will generally be under: \Program Files\Steam (x86)\SteamApps\Common 4. Assure you have nothing running in background that could be getting flagged by the Easy Anti-Cheat software. 5. Assure Windows is fully up to date. 6. Fully reboot your computer 7. Check computer for malware. Thank you for taking the time to work with us during this process. We really appreciate your patience.
Me [1:22:00 PM] : Alright, would like to also state, I bought a 2nd account and it works and logs in on the same computer without any issue.
Me [1:22:17 PM] : Also i have completed all these steps from previous talks with support twice now.
Me [1:22:47 PM] : Easy anti cheat ran repair , updated windows , updated game and verified files integfreity and rebooted
Me [1:23:42 PM] : the fact the 2nd account can login and play without issues makes me suspect this is not related to the above but rather an account problem with logging in.
Me [1:24:49 PM] : Id like to have the issue pushed up to ensuring something is not corrupted on the main account login, nearly 400 hours played level 60. over 200$ on the cash shop
Javier Jose [1:26:04 PM] : There would be nothing corrupted with the account, it is just the global issue that we are experiencing right now.
Me [1:26:44 PM] : So there are others like me locked out of their accounts waiting for a fix?
Me [1:27:35 PM] : Is there a master list i can be added to or anything to keep updated on? I have been checking the forms daily for an update / support and heard nothing yet as to how i will be getting my account back
Javier Jose [1:27:45 PM] : That is correct, a lot of players are with the same issue right now!
Me [1:29:48 PM] : Alright, if there is anything i can do / follow to get more info on a update, it would be greatly appreciated
Me [1:30:04 PM] : Really sucks not hearing anything on the forms / dev on a update about this issue
Javier Jose [1:30:38 PM] : There is a forum link which you can keep checking for new updates on the issue, either way i already added your information to the master ticket we have on the matter!
Me [1:31:16 PM] : Thank you javier, i will let you get back to it.
Me [1:31:28 PM] : I appreciate your time and aid in this matter and wish you a lovely day.
Me [1:32:00 PM] : if i could just grab that link before i go , it would appreciated so i can track
Javier Jose [1:33:05 PM] : Provide me just a minute as i am working with 2 other chats, please bare with me 
Javier Jose [1:33:42 PM] : https://forums.newworld.com/t/connectioâŚ(See full link)
Me [1:33:50 PM] : Thank you, Take care
1 Like