Connection Error - Login Blocked: Suspicious Software or Corrupted Install Detected help

Link?

this thread :stuck_out_tongue:

I can not access my account :((( :frowning:

у меня тоже рубал дерево
Steam : zanzarah2017
Сервер Eberta : hiperborea
Сервер: EU Central
мой брат в городе стоял тоже
Steam : zanzarah20177
Сервер Eberta : hiperborea
Сервер: EU Central

happened to me too!
region : US EAST
Server : Bouneima
Char name: Helricke

please sirs fix this bug i cannot log account into thank you kindly sincerely

2 Likes

i tried on another computer. not working

[Info] (AZCore): [GameMessagePort] ProcessPendingReliableMsgQueue processing 69 messages from m_pendingUnexpectedMsgs
<2021-11-04 16:38:15.152>: [Info] (AZCore): [GameConnection] Report Error: Reason: 50 BannedUntilEpochMS: 0d

this is from logs if anyone knows what it means

according to this post Login Blocked: Suspicious Software or Corrupted Install Detected :: New World General Discussions

u can delete a certain game file then verify and itll work
but in this case it’s not a game file… does anyone know what ProcessPendingReliableMsgQueue processing 69 messages from m_pendingUnexpectedMsgs means?

1 Like

Seen today this morning I got the problem as a lot of people. I don’t really know what happend. Yesturday I was doing my weapon 580. I was will to continu today

It’s not about your computer. We have already tested it with our friends. Everything is fine on other accounts, this is a limitation of the character at the server level.

banned :confused:

We are waiting for you guys…

In other words, as if the time we lost with the market and trading disabled were not enough, now we will have to spend more time waiting for them to try to solve this problem… this game gets discouraged every day

3 Likes

In this situation, the complete silence and misunderstanding of the current problem on the part of technical support and the lack of official answers are discouraging.

2 Likes

There is a post in the News section about Family Sharing, it used to say they disabled it and everyone who uses it for good reason should give notice through a ticket. They removed the “Create Ticket” link shortly after that.

I never even logged into the game from a Family Sharing account, but essentially I have it ON for some VR games. IF they were to disable login for every single account with FS on, until they submitted their ticket and got their block lifted, this could be the disasterous result with no heads-up. Let’s wait for the official comment.

I played up to level 45 via family share, because I wasn’t sure if the game would run on my pc, so as my friend didn’t play, I asked him to share it with me so I could test it, after I saw it ran well I I bought the game

And now, im banned without play

Wtf is this joke

Banned ? We sent a screenshot from the game

The best thing to do now is to follow the livechat support recommendation and open a webticket in the “ban appeal” area because apparently, even if the global issue is resolved, your account will still need to be verified by them.