Connection Error Login Blocked: Suspicious Software or Corrupted Install

Game Support English Support
1

Let me first say that i have searched before posting and tried every trick ive seen. playing on the live branch. server west El Dorado.

The game runs fine on my living room PC, but today i went to play on my office PC and i keep getting this error: “Connection Error Login Blocked: Suspicious Software or Corrupted Install”

what i have tried without fixing the issue:

  1. reinstalled game

  2. re verified game files x7 over all of troubleshooting

  3. repaired EAC install from game folder several times

  4. tried changing my DNS to cloudflair’s and googles.

  5. updated windows - scanned for viruses - disabled unneeded launch programs like icue and logitech software - Nvidia GPU drivers updated

  6. made sure ports were open on my router, not running a VPN.

  7. only things running software wise is: NZXT cooling software, steam, SteelSeries GG, GoXLR app, nvidia background processes.

i just want the game to run. :frowning:

2

Hello @spamsgood, Welcome to the forums!

I am sorry to hear that you’re having issues launching the game, thank you for mentioning what you have already tried, in this case it might be better to reach us directly so we can make a further investigation on this, here is the link:

You might want to have the the Dxdiag reports handy so here’s the info in case you need it:

  • Instructions for generating a DXdiag: Open and Run Dxdiag.exe

Please feel free to include the link of this post when you reach with Support.

I hope this helps.

3

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.