Constant freezing since Nov 22

Game Support English Support
1

I currently have ~800 hours logged in with no issues. As of November 22, my game has become almost unplayable. At random the game will freeze. I am left with no crash report and forced to close the game via Task Manager. This can sometimes happen ten times an hour or once an hour. I have not been able to determine anything that may be triggering the freeze.

Character name : longballoon
Server : Pluto

NVIDIA GeForce GTX 1080
Driver version 496.76
Intel Core i5-7600k @ 3.80GHz
23.94 GB RAM
3840 x 1080, 144Hz

Thus far I have tried ;
Refreshing credentials
Toggling IPv6
Repairing anti cheat
Toggling most settings (including window mode)
Verifying game files
Updating drivers
Increased virtual memory
Deleted game files
Running as admin

Nothing has changed with my PC since the launch of the game, I have not installed or run any new programs in the background.

[2021-11-21T12:53:43] [16280:12676:20211121,125343.074:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-21T12:53:43] [16280:12676:20211121,125343.075:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-21T18:34:05] [1572:676:20211121,183405.631:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-21T18:34:05] [1572:676:20211121,183405.632:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-21T19:31:06] [13344:12012:20211121,193106.188:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-21T19:31:06] [13344:12012:20211121,193106.190:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-21T21:10:17] [14724:10016:20211121,211017.821:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-21T21:10:17] [14724:10016:20211121,211017.823:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-22T12:10:19] [12716:10568:20211122,121019.117:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-22T12:10:19] [12716:10568:20211122,121019.303:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-22T13:50:29] [5920:16088:20211122,135029.343:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-22T13:50:29] [5920:16088:20211122,135029.345:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-22T14:05:06] [976:5920:20211122,140506.235:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-22T14:05:06] [976:5920:20211122,140506.236:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-22T15:18:28] [6056:15916:20211122,151828.710:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-22T15:18:28] [6056:15916:20211122,151828.712:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-22T15:55:34] [1824:16192:20211122,155534.471:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-22T15:55:34] [1824:16192:20211122,155534.473:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-22T16:08:28] [4008:15400:20211122,160828.939:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-22T16:08:28] [4008:15400:20211122,160828.941:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-22T16:50:27] [12404:15892:20211122,165027.533:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-22T16:50:27] [12404:15892:20211122,165027.535:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-22T18:23:33] [13228:3444:20211122,182333.731:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-22T18:23:33] [13228:3444:20211122,182333.734:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-22T18:46:40] [13156:7360:20211122,184640.497:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-22T18:46:40] [13156:7360:20211122,184640.498:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-22T19:28:46] [6548:13456:20211122,192846.692:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-22T19:28:46] [6548:13456:20211122,192846.694:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-22T19:38:47] [8580:9344:20211122,193847.999:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-22T19:38:48] [8580:9344:20211122,193848.001:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-22T20:34:49] [8688:8440:20211122,203449.609:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-22T20:34:49] [8688:8440:20211122,203449.611:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-22T21:33:15] [12668:12572:20211122,213315.194:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-22T21:33:15] [12668:12572:20211122,213315.195:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-22T21:49:48] [11692:8580:20211122,214948.557:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-22T21:49:48] [11692:8580:20211122,214948.558:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-22T22:27:46] [4736:9880:20211122,222746.659:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-22T22:27:46] [4736:9880:20211122,222746.661:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-22T23:06:09] [12328:5520:20211122,230609.450:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-22T23:06:09] [12328:5520:20211122,230609.451:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-22T23:35:49] [6640:14384:20211122,233549.622:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-22T23:35:49] [6640:14384:20211122,233549.623:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-22T23:52:06] [11704:11208:20211122,235206.690:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-22T23:52:06] [11704:11208:20211122,235206.691:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-23T01:19:49] [8556:16748:20211123,011949.081:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-23T01:19:49] [8556:16748:20211123,011949.082:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-23T01:32:35] [7480:11648:20211123,013235.285:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-23T01:32:35] [7480:11648:20211123,013235.287:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-23T02:23:48] [10984:496:20211123,022348.182:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-23T02:23:48] [10984:496:20211123,022348.184:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-23T02:33:37] [17316:2248:20211123,023337.652:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-23T02:33:37] [17316:2248:20211123,023337.654:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-23T13:18:29] [6616:16616:20211123,131829.483:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-23T13:18:29] [6616:16616:20211123,131829.485:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-23T14:14:51] [10108:12348:20211123,141451.984:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-23T14:14:51] [10108:12348:20211123,141451.986:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-23T14:40:51] [5248:14224:20211123,144051.229:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-23T14:40:51] [5248:14224:20211123,144051.230:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-23T14:58:54] [12932:6584:20211123,145854.769:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-23T14:58:54] [12932:6584:20211123,145854.771:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-23T15:51:35] [16748:14048:20211123,155135.726:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-23T15:51:35] [16748:14048:20211123,155135.728:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-23T17:27:58] [2948:12456:20211123,172758.051:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-23T17:27:58] [2948:12456:20211123,172758.052:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-23T17:55:18] [5300:8200:20211123,175518.916:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-23T17:55:18] [5300:8200:20211123,175518.917:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-23T18:13:58] [9464:13796:20211123,181358.666:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-23T18:13:58] [9464:13796:20211123,181358.667:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-23T18:14:39] [9380:13324:20211123,181439.522:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-23T18:14:39] [9380:13324:20211123,181439.523:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-23T18:15:54] [10184:2140:20211123,181554.487:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-23T18:15:54] [10184:2140:20211123,181554.489:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-23T18:54:57] [6704:16896:20211123,185457.924:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-23T18:54:57] [6704:16896:20211123,185457.925:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-23T18:57:29] [14456:16532:20211123,185729.083:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-23T18:57:29] [14456:16532:20211123,185729.085:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-23T19:07:10] [12056:10124:20211123,190710.807:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-23T19:07:10] [12056:10124:20211123,190710.809:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-23T19:17:17] [9592:9048:20211123,191717.193:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-23T19:17:17] [9592:9048:20211123,191717.194:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-23T22:15:53] [7480:16604:20211123,221553.440:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-23T22:15:53] [7480:16604:20211123,221553.442:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-23T22:49:07] [404:4888:20211123,224907.687:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-23T22:49:07] [404:4888:20211123,224907.689:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-23T23:44:47] [15808:9688:20211123,234447.961:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-23T23:44:47] [15808:9688:20211123,234447.963:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-24T00:06:29] [7692:14636:20211124,000629.763:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-24T00:06:29] [7692:14636:20211124,000629.765:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-24T01:09:08] [9500:10228:20211124,010908.618:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-24T01:09:08] [9500:10228:20211124,010908.619:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-11-24T11:41:22] [772:14000:20211124,114122.392:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-11-24T11:41:22] [772:14000:20211124,114122.393:ERROR GameCrashUploader.cpp:47] GetUserStreamSources

Any help would be greatly appreciated.

1 Like
2

Update, the most recent crash did produce a sent crash report.

[2021-11-24T12:03:15] [11332:12744:20211124,120315.168:ERROR GameCrashUploader.cpp:69] UpdateHttpTransport: https://submit.backtrace.io/newworld/9d8808eb599f1143d770e9f1558eb112fcacfc0aa0bfc37791b116be9a9ff623/minidump?guid=87b7fb27-200c-44ae-8a36-23676fb9c780

3

Update, I have spoke to customer support and they have notified me that this is a “known issue” since Void patch. Since, I have now also tired;

Windows update
Port forwarding
Re install

Still Freezing.

4

my windows 11 updated shitty pc has no issues - my still going monster 4790k 32gb 2070s M2, (it cannot update to win11 and never will) is now freezing.

makes me think it maybe a win11 update added to NW thats feckin with good ol’ win10 ?

just a thought

5

Exact same here,game keeps freezing sometimes in 1 sec other in 1 min unplayable 450 hours in
first time i cant play

6

So far the solution for me has been to run in a smaller resolution in windowed mode. I found a similar thread where people have noticed their CPU running at 100% while NW is running since patch 1.1. My CPU has also been running at 100%, even at this resolution. Maybe the issues are related.

1 Like
7

Hello @longballoon,

Welcome to the New World forum! :smiley:

Sorry for the late answer and i’m sorry for the situation with New World.

Thanks for all the information you provided.

I can send all the information to the Dev team and ask for information about it. If i get info, i will give you an update.

:dragon:

8

I also reccomend to disable the Voice Chat / you can find it under Settings Communication → Voice Chat, this helped a lot of people including me.

9

Have tried this as well.

10

Lots of threads on this, i’m suffering as well. Game is unplayable after running great all the way to Lvl60. Started around the same time you’re reporting it started for you.

11

Something similar happens to me, it stays frozen at the beginning when selecting the character and playing or before, I do not know why it happens but since I downloaded it it started to happen, above it does not give me any error I just close the game or start the administrator tasks to finish it and voila, the issue is that I can not enter.
In short the game freezes randomly. The sound continues and the task manager shows that the game is still running, when I close the game …

12

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