Constantly Input Latency 0 and client stutteringe

When I’m moving around the world, or after performing a teleport and after moving myself quickly with dash skills my client starts to stutter a lot and the input latency resets to zero milliseconds and keeps at zero for a while. While it’s zero, the client is totally laggy and keeps stuttering, desyncs are very common and sometimes my character slides to different positions, after a period of time(5 to 10 seconds), the client starts to work fine again, the Input latency returns to regular values around between 35~40 ms.

My gear:

  • Ryzen 7 5800x
  • 32gb RAM
  • RTX 3080
  • SDD M.2 Samsung EVO 970
  • Windows 10

Looks like the game is loading something in the background and starts to stutter a lot.

I’ve already tried to repair the game and also have reinstalled it, but nothing seems to fix it.

Any suggestions on how to fix this bug?

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I’ve also realized the stuttering happens when the Input Latency is 0 but the RTT is increasing.

RTT regular value is around 40~50… when it stutters, it reaches values around 400~700.

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I’ve moved this over to the support team can check into this.

Thanks for this information as well.

Hi @tclemos

I hope you’re having a great time.

I’m sorry to hear you are having issues with latency on your game time.

Please check the troubleshootings listed on the AGS support page.

I understand your have repair and reinstall your game, so if the issue persist contact AGS customer support to rise a ticket.

Thank you for your understanding and patience. Wish you the best and a nice week. :octopus:

any update on your situation? I seem to be having the same problem

when I fast travel I’m stuck in the loading screen for ever and I have to alt+f4…also the caretaker boss in Genesis lagged me out completely as well.

all of this started happening with the latest patch.

Same problem !!! make the game unplayable in pvp… find a solution AGS.

80% of the pain playing as a melee in this game is due to desync, AGS definitely doesn’t understand how to properly implement a scalable PVP multiplayer game.
I hope it gets better with cross-servers.

this video has been a year and the problem is still there:

same issue here

Also having the same issue

So I’m experiencing double ping after this last big update. I travel a lot and when I’m on the road I login into the game on my laptop. Get way better ping when I’m at hotels now then home. I play on east coast server and live in Dallas-fort Worth, tx area. Used to get 60-70 latency ping. Now I get 130-140 latency ping. Me and my brother both experience the same thing. Live 35 miles apart we both get terrible ping now. Game is completely unplayable for us since we only play pvp. I can play any other game and my ping is excellent. Same with my brother. We just went back to playing battlefield and battle royale games. We miss new world though.

Iv not been able to play since sandstone, the developers don’t maintain the game’s engine properly or not at all they tell you to submit at ticket but when they encounter something that is
out of their knowledge they don’t help, they don’t employ anyone with the right skill sets to trouble shoot their own engine.

i have the same issue

With the latest update, It’s clear this issue is related to the notification system.

Every time we get an Input Latency 0, we also get all the Leaderboards notification, the client stutters, character move slowly. It happens constantly when moving around the map using the shrines, but it also happens in specific areas, for example, close to the place where Ivan can be found.

OPR is also lagging a lot, stuttering a lot and it’s is always 3 stutters in a row, then it stops for while… accordingly to team mates, it happens to everyone at the same time, for sure this is something related to the server…

This notification system is sharing unnecessary information, disable it please.

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@Luxendra @Fenne @Developer please, give us some information about it.

To reproduce, you just need to teleport from one point to another using your house, shrine, settlement, Inn.

Here is a video to help identifying the problem: New World bug - Input Latency 0 - Notifications Flood - YouTube
Pay attention to the Input Latency and RTT at the same moment the notifications are displayed.

Moments to check in the video:

  • 1:25
  • 1:52
  • 2:50 special moment
  • 4:14
  • 5:03
  • 6:26
  • 7:15
  • 7:33 twice in a row
  • 8:10
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This is the area on the map seen in the video

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@Kexxelon could you please let us know you review the video and understand the problem?

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@tclemos , thanks for sharing this video that explain the issue (I can not open it from my side, show me there’s an issue with the link).

I understand the latency issue make the game almost unplayable for melee character and other class too. Now, if the troubleshooting is not enough to fix it, we need to escalate the issue with customer service, create a ticket, send them all the data you have post here and refer this post (video, explanations,…)

Wish you the best and a nice week. :octopus:

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