nick: theScary
server Barri time arround 15:50 20.02
I just crafted Minor then Major armoring trophy for a guy who asked me to and it didn’t show up in EQ after crafting, all mats consumed… had to give him my trophy, nice -25k for helpin guy, any help?
Hello @theScary,
Welcome to the New World forum, I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!
I’m really sorry about the issue you’re facing with the EQ dissapearing after crafting, I know this can be frustrating, however don’t worry, in this case and due to the nature of your concern the best option is to reach us via player support using the following link: Contact Us | Amazon Games to create a support ticket and review your case in more depth.
Please make sure to add the DxDiag and Gamelogs through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:
DxDiag report:
- Go to Windows Start search bar and type dxdiag.
- Click on dxdiag.exe.
- When green progress bar goes away, select Save All Information and save the file to their desktop.
GameLogs:
- Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\
If you need further assistance in any other issue please don’t hesitate in reaching us again!
Cheers!
ticket send
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