Been trying to login the game for over 7 hours!.. Crash… what AGS is doing?!
yes i tried every solution & nothing seems to work !
Server [EU] Abaton
Character name : Kitty Cat0
Things i have tried
verify through steam
deleted both local and roaming ags folders
unchecked the protocol 6
changed ingame resolutions and graphics
reinstalled the game
finally i talked to customer service and after 1 hour of another failure he said wait 5 days until response??
Edit: i just borrowed my friend account and played for over 1 hour game was fine and everything was running smooth so why its only happening to my main ?!
Hello @q8pay2win and thank you all for your input,
Our apologies for the delay in getting to this one. I am sorry to hear you seem to have been having issues logging in.
Please try the following steps in order to troubleshoot this:
1- Please verify the integrity of game with the Steam integrity check How To run a Steam Integrity Check
2- Close other applications that may be taking up your bandwidth.
3- Switch to a wired connection.
4- Restart your router and modem.
5- Troubleshoot your firewall.
-Press Windows + R, type “firewall.cpl” into the Run window, and then press Enter.
-Click Allow an app or feature through Windows Firewall and then click Change settings.
-Look for the game in the list of allowed apps and features. If it’s present, make sure it’s checked, and that both the Private and Public columns have a check mark. If the app is missing from the list, you need to add it.
*Click Allow another app…, locate and select the app, then click Add.
*Once you’ve done that, you need to ensure that the app is checked, and that it has check marks under both the Private and Public columns.
6- Test your connection for packet loss or buffering. To test, go here and click the big Start Test button to start the test. Once the test is complete, the results are displayed.
7- Verify you are not using VPN or proxy services. (Note the use of VPN is not permitted when connecting to our servers).
8- Ensure all your Windows and drivers are up to date.
If the issue persists after this, the scenario will require our tech team to look into your logs and follow up directly with other possibly sensitive account information that is best not posted on the forums so it would be best if you could please create a web ticket by going to Contact Us | Amazon Games.
I hope this helps and if not, do not hesitate reaching out to live support.
