Crashing every few hours since Brimstone update

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1

Hello! I’m a windows 10 user and I keep crashing every few hours since the Brimstone update, I have tried every thing I found on google to fix it but nothing works, i have flushed cache, increased virtual memory, installed drivers, verified integrity of files, done a dxdiag and everything looks good and so on. Nothing works. I did find something in a log in New World map, here it what it says (I’ll keep it short, cause there is a load of text of the same thing) - >

[2022-10-30T02:58:59] [5924:9220:20221030,025859.549:ERROR process_memory_win.cc:73] ReadMemory at 0x7ffe4c811368 of 512 bytes failed: Endast delar av en ReadProcessMemory- eller WriteProcessMemory-begäran har slutförts. (299)
[2022-10-30T02:58:59] [5924:9220:20221030,025859.555:ERROR scoped_process_suspend.cc:40] NtResumeProcess: Ett försök gjordes att använda en befintlig process. (0xc000010a)
[2022-10-30T02:58:59] [5924:12116:20221030,025859.703:ERROR GameCrashUploader.cpp:54] ProcessAnnotations: 1
[2022-10-30T02:58:59] [5924:12116:20221030,025859.703:ERROR GameCrashUploader.cpp:61] AddAttachments: 1
[2022-10-30T02:58:59] [5924:12116:20221030,025859.704:ERROR GameCrashUploader.cpp:69] UpdateHttpTransport: https://submit.backtrace.io/newworld/9d8808eb599f1143d770e9f1558eb112fcacfc0aa0bfc37791b116be9a9ff623/minidump?guid=8fde7b86-b35d-4b34-94c4-6a348df6d9df

what is this?

2

Hello and welcome to the forums @stenberg18,

I am sorry to hear you seem to be having issues with sporadic crashes.

Please try the following steps in order to troubleshoot this:

  1. Ensure your video drivers are up to date.
  2. Set Windows power settings to High Performance.
  • Press Windows + R, type “powercfg.cpl” into the Run window, and then press Enter.
  • Select the radio button next to the High performance power plan. You may need to click Show additional plans first.
  1. Adjust your in-game video settings. (sometimes just changing them back and forth will reset the issue)
  2. Clean boot Windows by following these instructions:
    How to perform a clean boot in Windows (to reduce startup applications/Check for Malware).
  3. Reset your video driver software to the default settings.
  4. Check for evidence of overheating.
  5. Please verify the integrity of game with the Steam integrity check
    How To run a Steam Integrity Check

If the issue persists after this, the scenario will require our tech team to look into your logs and follow up directly with other possibly sensitive account information that is best not posted on the forums so it would be best if you could please create a web ticket by going to Contact Us | Amazon Games.

I hope this helps and if not, do not hesitate reaching out to live support.

See you in Aeternum! :wolf:

3

I tried everything and also reinstalled the game, game still freezes/crashes.

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I have now created a Ticket in Contact Us. Hopefully you can fix it, cause the only game/program that freezes and crashes is New World.

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