I asked the person at what stage my appeal was, I have been waiting for an answer for more than 72 hours. in the live chat through the copy function they send a link to the ticket … why ??? who works for you? kids ??? in the opinion of a specialist, where did I fill out the application ?! on the brazzers website? why the whole dialogue is a copy machine, why people can’t carry on a dialogue not through the 4 keyboard buttons ctrl, C, V, Enter. the appeal service responds in the same way, a bunch of messages in the mail, one spam!
how to solve any problems when contacting support, if there are copiers with prepared answers
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Hello,
Thanks for contacting us.
It was a pleasure speaking with you.
APPEAL A BAN
https://www.amazongames.com/en-us/support/new-world/articles/appeal-a-ban
Thank you for reaching out to Amazon Games Support regarding your concern and taking the time out of your busy schedule.
If you do need to contact us in the future, here’s a link to our Contact Us page.
We’d be more than happy to help you.** http://www.amazon.com/gp/help/contact-us/general-questions.html
We appreciate your patience to bring this issue to our attention, this is not what we intend our customers to experience.
Latest news on the New world games can be viewed on :
newworld.com/en-us/news (http://newworld.com/en-us/news) (http://newworld.com/en-us/news)
Server status can be tracked on :
https://www.newworld.com/en-us/support/server-status
For any technical troubleshooting you can refer to the following help page :
https://www.amazongames.com/en-us/support/new-world
Kindly follow the troubleshooting steps mentioned below:
- Close other applications that may be taking up your bandwidth.
Closing applications that take up high amounts of bandwidth, or experience bandwidth spikes, may increase the total bandwidth available on your computer.
Press CTRL + Alt + Delon your keyboard, then select Task Manager.Note: Click More Details if you’re seeing the simplified view.
Under the Processes tab click Network to filter applications by their network usage.
End any applications or tasks taking up high amounts of bandwidth.
- Switch to a wired connection.
Switching to a wired connection ensures that lag isn’t being caused by wireless interference, weak wireless signal, etc.
Connect your computer directly to your router or modem and then disable your computer’s wireless adapter to ensure it’s not being used.
To disable your wireless adapter:
Press Windows + R, type “ncpa.cpl” into the Run window, and then press Enter.
Select your wireless adapter. It may be labeled “Wireless Network Connection” or something similar, and could also have a wireless signal strength indicator under it.
Click Disable this network device or Disable.
Your computer is no longer able to connect to wireless networks, ensuring that your connection is wired only.
Note: You can enable your wireless network device by following the steps above, and then clicking Enable this network device or Enable.
- Restart your router and modem.
Unplug the power cable from your router and modem. If your router or modem has a battery, remove it.
Wait for 30 seconds and then plug the power cable back into your modem.
If you removed a battery from your modem, put it back now. Wait another 30 seconds for your modem to boot.
Plug the power cable into your router. If you removed a battery from your router, put it back now.
- Troubleshoot your firewall.
Try adding Windows firewall exceptions manually:
Press Windows + R, type “firewall.cpl” into the Run window, and then press Enter.
Click Allow an app or feature through Windows Firewall and then click Change settings.
Look for the game in the list of allowed apps and features. If it’s present, make sure it’s checked, and that both the Private and Public columns have a check mark.
If the app is missing from the list, you need to add it.
Click Allow another app…, locate and select the app,
then click Add.
Once you’ve done that, you need to ensure that the app is checked, and that it has check marks under both the Private and Public columns.
Updating your firewall software may help resolve connectivity issues.
For instructions on how to update third party firewall software, we recommend checking the support pages provided by your firewall software publisher.
If possible, you should also add an exception within your firewall software.
If you’re still having trouble, the next step is to disable or uninstall your firewall temporarily.
We do not recommend leaving your firewall disabled long term.
It should be enabled or reinstalled as soon as you’ve confirmed that it’s not causing your issues.
Steps for disabling 3rd party firewalls vary, so we recommend checking the manufacturer’s support pages before uninstalling your firewall entirely.
To uninstall a third party firewall:
Windows 10:
On the Start menu select Settings.
Select System > Apps & features.
Select the program, and then select Uninstall. Some apps built in to Windows can’t be uninstalled.
Follow the directions on the screen.
Windows 7 or 8.1:
Open Programs and Features by clicking the Start button, clicking Control Panel, clicking Programs, and then clicking Programs and Features.
Select a program, and then click Uninstall. Some programs include the option to change or repair the program in addition to uninstalling it, but many simply offer the option to uninstall.
To change a program, click Change or Repair. If you’re prompted for an administrator password or confirmation, type the password or provide confirmation.
- Test your connection for packet loss or buffering.
One troubleshooting step we’d like to take is testing for packet loss.
You can use various debugging tools to do this, including Packet Loss Test.
To test, go to https://packetlosstest.com/ and click the big Start Test button to start the test.
Once the test is complete, the results are displayed.
See How to Fix Packet Loss – Packet Loss Test for information on resolving problems discovered in testing.
- Disable VPN or proxy services.
Ensure that you’re not using a VPN or Proxy while playing, they can cause connectivity issues such as high latency. We recommend disabling them temporarily while you play, to see if that resolves the issue.
Contacting us through the website allows you to verify security before a call is placed and ensures we have your account information ready when we call you.
Please feel free to contact us for further assistance.
To reach an Amazon support specialist directly via phone or Call, please click the Contact Us button in the right-hand column of our Amazon Help pages:
https://www.amazon.com/gp/help/contact-us Select the “Phone” tab, enter your number, and we’ll call you right back.
If you want to chat with us, click on the “Call” tab.
If you would like to contact us regarding this issue, we also offer “Call Me” feature which enables us to contact you via phone at your convenience.
When you visit our Amazon support pages, click the “Contact Us” button on the right side of the page. Then click the “Phone” tab and enter your phone number in the window.
Choose the most convenient time from the options available, click “Submit,” and we’ll call you right back.
Contacting us through the website allows you to verify security before a call is placed and ensures we have your account information ready when we call you.
We’re available 24 hours a day, 7 days a week.
We’re happy to help if you need more assistance.
I wish you a wonderful day!
We’d appreciate your feedback. Please use the buttons below to vote about your experience today.
Best regards,
Evo B.
Amazon Game Studios
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