After an entire week of being blocked from joining the game and seeing the comments and post from other players, An entire week of searching for answers and a possible fix, I have decided to compile everything I have attempted, read and seen. For starters there are many claiming that this is the message you receive prior to being banned. However, I have spoken with devs and customer support alike and both have said this is not a ban…
Javier Jose [1:18:41 PM] : The problem is with the anticheat system that the game has, it is acknowledging that some players are commiting suspicious/cheating activity when in truth they are not.
Javier Jose [1:19:17 PM] : If you receive a message that you were banned, then indeed you are.
Me [1:19:36 PM] : Yeah , i have not seen any message stating i am banend
Javier Jose [1:19:44 PM] : I can check the status of your ban, but i am not allowed to share any information regarding it!
Me [1:19:57 PM] : only login blocked , suspicious or corrupted hardware.
Me [1:20:01 PM] : software*
Javier Jose [1:20:02 PM] : Ok so that means you are not.
Now, This is where i started to loose patience and got annoyed. I have contacted support 3-4x over the week looking for an update. Every time They instructed me to do the same task
Validate steam Files
Repair EAC
Reinstall game
None of these task would fix the problem and every time they would say well, It’s a known issue we are waiting for devs to fix it. If that is the case than why waste peoples time , hopes and resources to do these task if you know its a known issue? Lastly I know for a fact this is not corrupted file or suspicious software because, Before wiping my computer completely i went ahead and handed amazon another 40$ to run a test account. And of course it fired up flawless, My first account had 400 hours and was level 60 all legit and clean, Never abused a mechanic or bug in the game. The new account has just reached 40 hours and level 40. Same exact rig , software and play style with zero login blocked… If there was something there it should have flagged. Like the devs have said its got to be in internal issue.
Conclusion, I have no idea what’s going on AGS, But i would really like my main account back. As much as i love this game, I really want an update to what is going on. The time invested, the hundreds of dollars in the cash shop everything, I want to know what is going on and when we the players are going to get a chance to return, Not everyone is as crazy as me and will spend more money on this game and getting destroyed by a bug like this. I know you want this game to successful, it has some great bones and i am enjoying it but we need information. You can’t just tell us your working on it and not expand a little more. If we every do get our accounts back because of this bug, How much time was lost, the taxes not paid on houses and gear gap / time gap from our fellow players still in the game is going to hold many back. I am sorry but this in unacceptable. My heart breaks for those who cant just simply buy the game again. Think about the people living pay check to pay check and just want to come home and turn off their mind and play the game. Instead they come back to this fubar situation. Please give us some real information on what the battle plan is. Give these people some hope,
Last comment, Who ever is lead support, Please get your team in order. Give them information to succeed and not piss off their customers by using generic responses and false information. I have had two just assume I was banned despite having all the information they needed in the first 10 seconds of the conversation. I should have not to repeat myself over and over again, than to be told oh, your not banned its a known issue.
-Hopys
US WEST / Tayopa
I have this same issue I’ve contacted support 8 times and the final time I got a response from a web ticket they said east anti cheat is investigating me for something
I just want a update, is there a fix on the way or not. its a damn shame they refuse to comment any more on this issue. I see support jumping in for everyone else. I am told its not a ban but treated like it is.
Thanks for the response in the other thread,
I have run steam integrity check and also reinstalled easy anti cheat
-Follow up , This issue must be server side, i bought a 2nd account because after a week of no word of a fix and missing the game, That login works on the same pc , and user. No error. It only occurs on the main account. So i dont know how im getting the error on my main account and not my 2nd.
Char name : Hopys
Server name Tayopa US WEST
@YiYi
Got some problems too right now! i dont know what happen. i already tried to do
-Run a Steam integrity Check : Steam Support :: Verify Integrity of Game Files 4
-Reinstall Easy Anti-Cheat
but still happen : “Login Blocked Suspicious Software or Corrupted Install Detected”
Charatec Name : TjuanSeeker
Server Name : Kibu ( Asia Pacific )
I will be taking into account the information you guys have provided and what you have done so far with no change. Also I will be checking on our end for further information and as soon as I get any updates I will let you know in here!
Really thanks for the patience I know this can be tedious to wait for a solution so I really appreciate it
100% , spoke with support this morning again, and was told there was no ban on my account. At this point i am done with the game. I will be looking at options to recover all my funds. I feel straight robbed from the cash shop. never mind the hours spent leveling and grinding. Good job AGS . You really dropped the ball
I can confirm now sadly that this error is a ban message. The problem is an internal error that hangs up in the system and does not show “banned” rather the login blocked. They have you do the easy anti cheat steps / other steps to help correct the error message and confirm the ban is in place on your account. Than you can appeal from there.
