Very frustrating issue and it should be on the chopping block to be addressed within the next patch.
Pathetic of amazon.
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Are we not going to get any update?
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I have this same issue I’ve contacted support 8 times and the final time I got a response from a web ticket they said east anti cheat is investigating me for something
EAC Is incapable of catching actual bots and cheaters as they are all designed to circumvent it.
Hence all the bots are still active, meanwhile dozens of people are getting bans for no legitimate reason.
Is it by design or due to incompetence?
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I just want a update, is there a fix on the way or not. its a damn shame they refuse to comment any more on this issue. I see support jumping in for everyone else. I am told its not a ban but treated like it is.
Thanks for the response in the other thread,
I have run steam integrity check and also reinstalled easy anti cheat
-Follow up , This issue must be server side, i bought a 2nd account because after a week of no word of a fix and missing the game, That login works on the same pc , and user. No error. It only occurs on the main account. So i dont know how im getting the error on my main account and not my 2nd.
Char name : Hopys
Server name Tayopa US WEST
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@YiYi
Got some problems too right now! i dont know what happen. i already tried to do
-Run a Steam integrity Check : Steam Support :: Verify Integrity of Game Files 4
-Reinstall Easy Anti-Cheat
but still happen : “Login Blocked Suspicious Software or Corrupted Install Detected”
Charatec Name : TjuanSeeker
Server Name : Kibu ( Asia Pacific )
I was fishing for the main mission on lv52 and DC me, then this message.
Steam name: Shaxvi
Character name: Shaxvi
Server: SA Irkalla
Hi Travelers!
I will be taking into account the information you guys have provided and what you have done so far with no change. Also I will be checking on our end for further information and as soon as I get any updates I will let you know in here!
Really thanks for the patience I know this can be tedious to wait for a solution so I really appreciate it 
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Thank you for the response. Wishing the best
Steam name: Shawnz3
Character name: anies
Server: SA Erythia
Please i just want to play, i have free of job weekend and i cant login… T.T
updating this now with @NW_Mugsy comment , So we have now seen the opposite of what was said.
After 2 weeks of being told there was no ban and account was clean. Mugsy posted posted this in another thread.
-_-
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They can’t even keep their stories straight.
It’s an absolute farce.
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100% , spoke with support this morning again, and was told there was no ban on my account. At this point i am done with the game. I will be looking at options to recover all my funds. I feel straight robbed from the cash shop. never mind the hours spent leveling and grinding. Good job AGS . You really dropped the ball
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I can confirm now sadly that this error is a ban message. The problem is an internal error that hangs up in the system and does not show “banned” rather the login blocked. They have you do the easy anti cheat steps / other steps to help correct the error message and confirm the ban is in place on your account. Than you can appeal from there.
Bump error still happening
bump same
I’ve this issue since todays patch… Never had any issues of this kind before.