Depths loading screen crash

[zacksattack16]

When entering the Depths expedition my game will freeze at the loading screen and my computer says “New World is not responding”. It has happened twice and there was a good wait time in between. I’ve had no issues with the other 2 expeditions. I need to complete Depths as it is a step in the main quest line. I have the orb and my computer is updated.

[Acheron]

Any fix for this? I have the same problem.

[Standor]

Hello all,

Thanks for the report. I’m really sorry about the problem you’re having.

Here are some steps to try to solve the issue. We know that you already had tried some and it can be repetitive, but many other players were able to fix it after doing the steps. Please try going step by step as follows.

• Check for pending BIOS updates.
• Verify that the drivers are correct and up to date: New World Compatible GPU Driver Update - Support
• Run a file check: Steam Support :: Verify Integrity of Game Files
• Check the EAC: Locate the game directory, and then select the “EasyAntiCheat” subfolder. Click EasyAntiCheat_Setup.exe to run the installer as an administrator, fix it if necessary.
  Note: The Steam Games installation directory will generally be in: C:\Program Files\ Steam (x86)\ SteamApps\ Common
• Avoid using VPN, and you should remove other programs such as bots to mine or fish or to avoid being AFK. (if installed for any reason) Even overlays to get unofficial maps for the game.
• Check out New World System Requirements - Support | Amazon Games it is very important that you are using Windows 10, because for 11, New World is not yet optimized.
• You can lower the resolution to High in the settings.
• If running Discord, run Discord As Administrator as well.
  After all steps above:
• Shut down the computer completely. Turn it on, then run the Steam client as administrator, Discord as Administrator and try the game again.

I know it can be frustrating, but many of the problems were solved by trying the above (you have to try it please)

Thank you.