[Dev Blog] Update on Current Issues #3

Greetings Adventurers,

Thank you for your feedback and questions since our second edition of Update on Current Issues Dev Blog. We continue collecting your feedback and questions to find trends of active issues you, our community, are interested in learning more about. We appreciate everyone’s interest into our communication and where we’re going with New World and we want to continue being transparent and communicative on how we plan to reach our goals and address outstanding issues.

Stability and Performance In-Game

We released an update today that we believe improved stability and are working feverishly on a fix for performance. The void gauntlet introduced a problem with status effects where they are using approximately 10x the bandwidth they should, resulting in performance issues when multiple status effects (not isolated to Void Gauntlet) are fired off. This impacts war, invasion, and any area groups of players are using weapons with status effects. We’ve isolated the issue and are confident we’ll have a fix released to players once it has been thoroughly tested. Not catching this prior to release was a mistake on our part and a net result of trying to go too fast. Going forward we strive to improve the quality of our releases. More details on release timing will be made available as soon as we have validated the fixes internally.

Lack of transparency on penalties/appeals

Understanding the messaging received when an account has had a penalty applied can be difficult and we realize that the categories are too broad, and may not provide enough information to players as to what they did that triggered the penalty. There are some steps we are going to take to address this. First, we will be publishing some support articles that better address and provide insight into the categories and how these categories are tied to the code of conduct and terms of services. This will also provide insight into the penalties, duration and the appeal process. Next, we are looking at the appeal process, to provide more timely and better communication from acknowledgement that the appeal was received and time expected for a reply. Next, we are revamping the penalty messaging that is seen in-game. The goal will be to provide additional clarity into the player actions that violated the code of conduct.

Moderation (both in-game and community spaces)

Regardless of where you’re participating, whether it’s in-game or through our community spaces like the Forums or the Discord, we heavily enforce our Code of Conduct to ensure a positive and constructive environment. We want everyone to feel comfortable participating in Aeternum and online. We hear the feedback about the inconsistency of penalties applied to player accounts and are implementing processes to address this issue.

Please continue submitting reports of players in-game and flagging threads and comments in the forums from players who are violating our Code of Conduct. The teams go through each report to determine the context behind the behavior and player moderation history before taking action. As we are all human, it’s possible that some unsavory actors are let through the cracks or someone may have been flagged erroneously but we will take corrective action should this occur.

We have some items we are looking into to make moderation more transparent, whether it’s finding the mechanisms to implement an in-game communication system to issue warnings or suspensions or a way to communicate if a report you submitted was action on. We are also working on a few support articles that will help clarify our moderation processes. Please keep your eye out for when these articles are released.

Learnings from our PTR

This month we launched our first version of the Public Test Realm and we wanted to take a moment to thank everyone for all of your support and valuable feedback. It has been exciting to see the number of players actively providing feedback and reporting bugs both in-game and through the forums.

Moving forward, we see the Public Test Realm as an important tool in our development process and you will continue to see us invest and improve this public testing process. We want to acknowledge that we have heard your observations, especially in terms of the fire staff and ice gauntlet nerfs, the buffs to great axe, and the reticle design for ranged weapons. While you won’t always see immediate changes that reflect the feedback we receive, this doesn’t mean it’s being ignored or that you won’t see changes made in the future that address particular concerns surfaced by our PTR testers and players. Some changes, like weapon balance and tuning, are things that we will be constantly monitoring and adjusting as New World matures. Other changes may just need additional time for development and testing.

When it comes to weapon balance in particular, we will regularly adjust and tune these numbers as we gather and review your feedback, paired with game data. Especially with the introduction of new weapons, weapon balance will always be in flux. You can rely on us to continue listening, observing, and adjusting accordingly.

In our upcoming releases, you can expect to see more changes that reflect the feedback we have received from you, our community. We will continue to seek out opportunities for you to provide early patch feedback and help shape the future of New World.

Thank you again for all of your support and feedback.

Undocumented changes in updates

We are sorry that a number of undocumented changes made it into the 1.1 Into the Void update. This update includes many changes the team made months ago before we branched our launch build. This long time frame and the size of the patch, led to a number of changes that we missed in the release notes. This wasn’t intentional, and we are working to improve our processes to ensure more accurate release notes in the future.

Below is a list of the main changes that were either unintentional or not documented:

  • Decreased loot quality and amount from elite chests - this is an unintentional bug that was introduced in the 1.1 patch. We are investigating this issue and working on a fix, and will release it as soon as its ready
  • Removed Horticulture gear from the game - this was also an unintentional change. For more information see this post
  • Removed double luck from Weaver’s Knot - this was an intentional change that we missed in the patch notes. We never intended for items to have double luck, and by design items should not have multiples of any perk.
    • We also did a tuning pass on a number of equipment shortly after release that have just recently made their way into the game. We made these changes because a number of new perks had been created, but were not well-represented on our named items. We updated a variety of our items with fixed perks to host the new effects. We understand this has disrupted some of your carefully tuned character builds. In the future we will be more discerning and forthcoming about any changes we made here.
  • Elite POI Difficulty Tuning - A number of POIs were increased in difficulty. We increased the difficulty of bosses, increased the number of enemies, increased the level of some enemies, and adjusted the placement of some elite chests. These were intentional changes that we missed in the patch notes. We wanted to increase the challenge of these end game areas.
    • As a part of this tuning pass we also adjusted some paths that allowed players to attack enemies from safe areas or skip enemies
    • As a part of this tuning pass the named enemies in Ebonscale Reach had their difficulty incorrectly increased too much, and we will be toning them down in a future patch
    • The Darkness Membranes in Great Cleave and Mourningdale also had their difficulty incorrectly increased resulting in enormous HP values, and we will be adjusting them down in a future patch also
  • Removed elemental quintessences as rewards from gathering elemental creatures - This was an intentional change that we made as a result of the number of these enemies and their spawn rates being much higher than when we originally designed the rewards for the creature. Our goal was to create better balance between these creatures and elemental stones & plants as sources of motes.
  • Reduced the amount of wlidwood required to make glittering ebony - this was an intentional change we made to make the cost of Gltterring Ebony in-line with the other epic crafting materials, such as Asmodeum and Phoenixweave.
  • Player to player trading is now possible in expeditions - this was an intentional quality of life improvement we forgot to document
  • Players can now see which trophies they have equipped from the bio screen - this is another intentional quality of life improvement we missed in the notes
  • Replaced Everfall well and Mourningdale statue with a fountain - this was an intentional change that was made in preparation for an upcoming player event.

Crafting + Trade Skills

Every trade skill has it’s importance to the overall item economy within New World. At the highest level of trade skill mastery you’re capable of crafting some of the most powerful items in the game. Pursuing the materials and crafting those items are end game activities that are beneficial for players who are looking to craft the perfect item as well as create high value items to be traded. We want most of the things that you can craft at a Trade Skill’s cap to be able be able to be used by players who didn’t craft those things, but we also like that some things are just for the folks who are capable of making them. As we continue development we will look for opportunities throughout the range of trade skill levels and end game.

Update: Stance on Addons

Our overall goal on any form of addon is simple - it should not provide any advantage over a player using the regular game client. That means an addon can reorganize or present the information normally displayed in a different way, or provide information that normally would require a different UI view to achieve. The idea with the map addons is they fall under the latter category - we of course have an in-game map, and all they should be doing is displaying that map in a different way (it’s ok for the map to have a different artistic style, as long as it’s equivalent information to the in game map).

We are working to see if we can establish a simple and secure way to publish data for addon use; this would allow them to add functionality not currently available.

Gold-selling players + bots

Based on the changes we’ve made in previous patches, reports of gold sellers are down 70% from previous volume, so substantial progress has been made, but this will always be a battle. As these bad actors adjust so will we. We also are identifying and banning the “spam” accounts of gold sellers more quickly overall. We’re banning at a higher rate against the bots who supply gold/materials, and are expanding that weekly. We’ll continue to be diligent on that front while looking for further ways to prevent bots from intruding on your game play experience. Please continue submitting reports of players in-game, and use the correct report reason for quickest resolution.

How do Housing Points Work?

Since multiple players can own homes on the same plot, each house is assigned a house score to determine which house is shown to the public. Your house’s score, the scores of any group members who also live on that plot, and the scores of the top 20 houses are shown on the house enter screen. The total score is based off of two factors: territory standing and decoration score.

The territory standing component of the score is the standing a player has gained in the territory where the house is, since the last time the scores were calculated. If the score is calculated every two days, it would be the standing the player gained in the last two days on their house’s territory. The decoration score is calculated from the items placed within a player’s house.

In the November Update, we resolved an issue where housing points spiked after player first set up their decoration after the first judging and housing scores should be functioning as intended. Down the road, we are working on implementing some UI features to help better demonstrate the scoring process.

Harvester Gear Set

In our latest update, we made a mistake that treated all tiers of the in-game Horticulture harvesting gear as future content, and unintentionally removed them from the game. This is an embarrassing mistake that is squarely our fault, and we apologize to our players who have had their harvesting and trading disrupted as a result.

We are working quickly to correct this and replace the lost items, targeting the next patch. Any player who had ever earned a single piece of this of this gear will be rewarded with a full set of bind on equip, Horticulture gear at the highest tier that was ever earned. The gear score for the replacement gear will be at the highest limit allowed per tier. This includes all Horticulture gear earned; whether you received it as a loot drop, it was traded to you, or you purchased it from the trading post. The items will be distributed directly to players and show up as a armor chest that will deliver the full set of gear.

Lost Housing and Compensation

On October 28th, we addressed an issue where players lost their houses and potential housing items. While we provided a fix to prevent players from losing their houses and housing items in the future, we were delayed in providing compensation for those who lost their houses. This has now been addressed in the November Monthly Release.

Players who lost their houses during world restarts will have their house restored if they are eligible to own a house in the settlement. If they cannot own another house, the house cost will be refunded and the furnishings returned to their storage. Please visit the settlement to start the restoration or refund.

Thank you for reading our third edition of Updates on Current Issues. We appreciate your continued support while we strive to make Aeternum your in-game home. We’re going to go take a bit of a holiday break but we’ll see you after!

See you in Aeternum!

This patch is :fire:
Omitting unpopular changes from the players is completely disrespectful
This patch takes even more fun out of the game and you are already losing players
Undocumented changes update 1.1 + reasons harvester gear disapeared
Top 1% geared player on myrk buffs
No update on trophies and chest still?
Mass lag in wars and outpost since patch
Mykgard Bosses and Mobs Buffed! Why?
Update on current issues: PLEASE Address the Bow Changes
So level 60 solo quests are no longer soloable?
Officially an EXPLOIT but where are the BANS?
Bind on pickup crafted iitems
Opona server crashed then time shifted forward weeks
AGS's newest dev blog answers nothing about weapon balance
Fire Staff lost Luck perk
[MEGATHREAD] [URGENT] [BUG] - Housing Loss/Disappearance
Stop Lying! Don't insult us
Regarding the nerf to the chests in open world of the elite zones:
Elite Zones are not worth it
Gear Sorting Addon Request?
Compensation ? Furnishing?
What is amazon going to do about the duplicators? the game is being destroyed
Mykgard Bosses and Mobs Buffed! Why?
Harvester Gear missing
Don't Expect A Update For A Week
Phlegethon US West down 10+ hours! WHY?
Item Perdido (não é colheita)
This patch has killed my desire to play the game
[Bug Megathread] November Monthly Release (1.1)
Ab wann kann man wieder spielen?
Extrem viele Bugs und Spiel immer mehr unspielbar
[MEGATHREAD] [URGENT] [BUG] - Housing Loss/Disappearance
TheLazyPeons review of NW is out and it spot on
Perks auf Ring geändert
Patch notes 1.1 gelogen?
This Musket Exploit needs a fix ASAP
Amazon I will make you a deal
Mesa Arcana pontuação de craft bugada
[BUG] Crafting attempt fails with Update 1.04 and 1.0.5
The latest "dev blog" is an insult to players
Cannot mine Old Blue Eyes in Great Cleave
I enjoy New World a lot
Is there a thread regarding the lag in this game currently?
Where is the communication?
(wild guess) It was a national holiday in the USA, now it's the weekend, I wouldn't expect much from AGS (realistically) until next week
Crafted Legendary Weapons is Bind on Pickup
Add Content ASAP
Farewell New World
Patch which gives nothing! Is this a joke?
Loot quality elite chests
Update 1.1 has greatly improved FPS!
ETA Fix for being able to loot Dryad Wolves?
Today's patch notes
Latest Patch utter disappointment (I can only hope there is another coming very soon)
The Spear in patch 1.1... Thoughts On Buffs
Höllenschlund Türen die neuen Endgegner?
MIssing my celestial hare
So what happened to the White Knights?
Devs should reverse course and axe add-ons
The path this game takes
Enjoy Your Holiday
To Mod/Devs: Kudos on the clear post
"This update includes many changes the team made months ago before we branched our launch build"
Skysong Lagoon (Ebonscale): Increase the elites’ levels!
FEEDBACK - On Latest Dev Blog (Transparency)
Healers of forum, how many of you are thinking in quitting healing after this changes?
Unjustified Bans