Greetings Traveler @culhwch
From the support team we want to know if you were able claim the twitch drops in-game, we receive feedback from the Dev Team that players who report this missed entitlements have been provide of them. Could you kindly check in-game if you receive the missing items, and replay with your feedback!!
Greetings Traveler @Rasz1045
From the support team we want to know if you were able claim the twitch drops in-game, we receive feedback from the Dev Team that players who report this missed entitlements have been provide of them. Could you kindly check in-game if you receive the missing items, and replay with your feedback!!
Greetings Traveler @sath
From the support team we want to know if you were able claim the twitch drops in-game, we receive feedback from the Dev Team that players who report this missed entitlements have been provide of them. Could you kindly check in-game if you receive the missing items, and replay with your feedback!!
Greetings Traveler @Powerskole
We confirmed with the Dev Team and we found that, the twitch account seems not to be currently linked with the Amazon account, we can suggest you to double check on this link:
https://www.newworld.com/en-us/twitch-drops
Then after that, you can check if the items will be ready for claim, and also confirm by responding this if it works or not, in case not, we can make a follow up for your particular case.
Greetings Traveler @THANKUTRIZZY
From the support team we want to know if you were able claim the twitch drops in-game, we receive feedback from the Dev Team that players who report this missed entitlements have been provide of them. Could you kindly check in-game if you receive the missing items, and replay with your feedback!!
Greetings Traveler @mulishaman187
From the support team we want to know if you were able claim the twitch drops in-game, we receive feedback from the Dev Team that players who report this missed entitlements have been provide of them. Could you kindly check in-game if you receive the missing items, and replay with your feedback!!
Greetings Traveler @wpgdiaz
We confirmed with the Dev Team and we found that, the twitch account seems not to be currently linked with the Amazon account, we can suggest you to double check on this link:
https://www.newworld.com/en-us/twitch-drops
Then after that, you can check if the items will be ready for claim, and also confirm by responding this if it works or not, in case not, we can make a follow up for your particular case.
Greetings Traveler @tetro
We confirmed with the Dev Team and we found that, the twitch account seems not to be currently linked with the Amazon account, we can suggest you to double check on this link:
https://www.newworld.com/en-us/twitch-drops
Then after that, you can check if the items will be ready for claim, and also confirm by responding this if it works or not, in case not, we can make a follow up for your particular case.
Greetings Traveler @UmutUcar
We confirmed with the Dev Team and we found that, your twitch account seems not to be currently linked with the Amazon account, we can suggest you to double check on this link:
https://www.newworld.com/en-us/twitch-drops
Then after that, you can check if the items will be ready for claim, and also confirm by responding this if it works or not, in case not, we can make a follow up for your particular case.
Hi, yes I was able to claim the Golden Rage armor. Thanks for checking in!
Awesome @nickrotic !
Thank you very much for letting me know! I’m really happy that it works now 
. See you in Aeternum.
Hey Cathulhu,
I did this ages ago when the Golden armor was up for grabs on Twitch. I can see that I have it in my inventory, I also am able to equip the weapon skins that dropped at the release of the game. My twitch account was linked to my account otherwise I wouldn’t be able to get said weapon skins. So with that being said, how do I get my golden armor?
Hello I have the same problem are we able to fix mine ?
Hey @wpgdiaz.
Thank you for the quick response, I can see that you mention that even you already claimed and can equip the weapon skins, you are able to see the Golden armor on the Twitch account but still unable to use it in-game.
I will make an investigation and also check with Dev team, as soon as I have more info or a response, I will posted here, thank you for staying tuned.
Same issue please help me too
@Cathulhu sorry I see to be having the same problem aswell ? Is there anything I can do to unlock these skins ? Thanks for your time.
Greetings Travelers @kevinriz9r , @Kaz1
For this particular issue, we are verifying them one by one, we might need you to contact the Customer Service for Amazon Games so we can create the TT and try to solve it. When we have any info we will reach you back on the Forums or by email.
Hi,
i have the same Problem.
In my Twitch Account it showes the Drop. I di get it ages ago.
Now it looks like i never claimed the drop.
The Armourt doesn´t exist in my game.
Could you help me?
TY 
Yes i got it! Thanks for answer better later than never!
Greetings Travelers, it’s me again
If you already completed the previous step from this threat (unlink and link the New World and Twitch account again) and the issue still persist, feel free to continue with the next step.
We would like you to contact our Support Team on this following link with the following information:
https://www.amazongames.com/en-us/support/new-world/contact-us
Thank you to everyone and sorry about any inconvenience this might cause.
For the people who can confirm through this post that they already have it and it’s properly working now, it would be highly appreciated, so we can mark it as resolved/completed.
We are currently trying to catch up with this threat and be completely sure that this will be fixed for everyone.
See you soon in Aeternum!
