Greetings Traveler @wpgdiaz
We confirmed with the Dev Team and we found that, the twitch account seems not to be currently linked with the Amazon account, we can suggest you to double check on this link:
https://www.newworld.com/en-us/twitch-drops
Then after that, you can check if the items will be ready for claim, and also confirm by responding this if it works or not, in case not, we can make a follow up for your particular case.
Greetings Traveler @tetro
We confirmed with the Dev Team and we found that, the twitch account seems not to be currently linked with the Amazon account, we can suggest you to double check on this link:
https://www.newworld.com/en-us/twitch-drops
Then after that, you can check if the items will be ready for claim, and also confirm by responding this if it works or not, in case not, we can make a follow up for your particular case.
Greetings Traveler @UmutUcar
We confirmed with the Dev Team and we found that, your twitch account seems not to be currently linked with the Amazon account, we can suggest you to double check on this link:
https://www.newworld.com/en-us/twitch-drops
Then after that, you can check if the items will be ready for claim, and also confirm by responding this if it works or not, in case not, we can make a follow up for your particular case.
Hi, yes I was able to claim the Golden Rage armor. Thanks for checking in!
Awesome @nickrotic !
Thank you very much for letting me know! I’m really happy that it works now 
. See you in Aeternum.
Hey Cathulhu,
I did this ages ago when the Golden armor was up for grabs on Twitch. I can see that I have it in my inventory, I also am able to equip the weapon skins that dropped at the release of the game. My twitch account was linked to my account otherwise I wouldn’t be able to get said weapon skins. So with that being said, how do I get my golden armor?
Hello I have the same problem are we able to fix mine ?
Hey @wpgdiaz.
Thank you for the quick response, I can see that you mention that even you already claimed and can equip the weapon skins, you are able to see the Golden armor on the Twitch account but still unable to use it in-game.
I will make an investigation and also check with Dev team, as soon as I have more info or a response, I will posted here, thank you for staying tuned.
Same issue please help me too
@Cathulhu sorry I see to be having the same problem aswell ? Is there anything I can do to unlock these skins ? Thanks for your time.
Greetings Travelers @kevinriz9r , @Kaz1
For this particular issue, we are verifying them one by one, we might need you to contact the Customer Service for Amazon Games so we can create the TT and try to solve it. When we have any info we will reach you back on the Forums or by email.
Hi,
i have the same Problem.
In my Twitch Account it showes the Drop. I di get it ages ago.
Now it looks like i never claimed the drop.
The Armourt doesn´t exist in my game.
Could you help me?
TY 
Yes i got it! Thanks for answer better later than never!
Greetings Travelers, it’s me again
If you already completed the previous step from this threat (unlink and link the New World and Twitch account again) and the issue still persist, feel free to continue with the next step.
We would like you to contact our Support Team on this following link with the following information:
https://www.amazongames.com/en-us/support/new-world/contact-us
Thank you to everyone and sorry about any inconvenience this might cause.
For the people who can confirm through this post that they already have it and it’s properly working now, it would be highly appreciated, so we can mark it as resolved/completed.
We are currently trying to catch up with this threat and be completely sure that this will be fixed for everyone.
See you soon in Aeternum!
I have the same issue, claimed the drop but it didn’t claim. Accounts are linked. Made sure and unlinked and the re-linked them. Still no skin
Greetings @Dathgamer
I’m sorry to hear that you are facing the same issue, feel free to follow the steps on my previous response for further assistance with your case.
See you in Aeternum travelers!
Will do. Just waiting to hear back from support.
I have done all those steps many times ticket V451580774. I keep getting promised that they could resolve it within 48 house during business days and will email back. I have yet to hear back from them. Spoke with twitch they keep pushing back saying it on you guys not them. This looks really bad from a game studio. I really wish you guys would just use promocodes. So us as users can show you we claimed it and prove proof instead of being thrown around.
Greetings @AgentRed.
Sorry about any inconvenience this might cause. We have this ticket process for a better support experience and we can assure that every single ticket is handle by a person who work with them individually, I’m sorry about the fact that the regular time is 48 hours and at this time your ticket wasn’t solved in the expected time, however our team is doing their best to try to solve this, as soon as they have a response we will let you know, either via email notification or through here.
Please keep on mind that since a ticket was created, your concern has been heard and we are working on it.
