I didn’t receive the 2 free mutation orbs yet I have lost more than 1 orb due to lag detected bug and wasted one on dynasty for it just to be switched to genesis. Someone who I’ve run mutations with only received two orbs.
Hi @Widdu,
Hope you having a good day! 
I’m very sorry you haven’t receive the free orbs due the lag detected issue.
First, for the lag issues, could you please try this troubleshooting Troubleshooting Lag and Connectivity Issues - Support | Amazon Games. If the lag detected message still showing up, please follow the steps on this post Laggy/Bugged Areas
Second, for the issue with the orbs you will need to contact us with this link:
Please have with you this information:
Character Name:
In-Game Region:
In-Game World:
What expedition did you run:
What day and approximate time (Please include time zone):
Have you previously received a mutator orb from running an expedition?:
This so we can escalate this situation via ticket to our developers and they take a look into it.
Have a good rest of your adventure through Aetherum! 
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