There HAS to be more to this story.
After the ban waves went out for dupers/exploiters, there has been a large amount of “False Bans” which in reality are almost always justified.
So what aren’t you telling us, because I do NOT buy your story.
Reminds me of a COD2 custom map server i used to play on. The Black Hats was the name and they were very strict on cheating and stopping disruptive behaviors. They used to make players write a 3 page paper on why they should be unbanned and most of the time those players moved on because it wasnt worth the effort for them.
AGS needs to add that to their appeals workflow lol.
didn’t fallout 76 do that with exploiters? LUL
I cannot make up what I do not know. I guess I can be more specific. I woke up, decided to build the Azoth staff because I wanted to generate some Azoth for traveling faster if I want to. Level 30 by the way. Nothing special. Playing on a dead server Ceryneia. Solo PvE. I built the staff, closed one of the level 25 corruption portals which was actually somewhat hard, but doable. Went back to town, bought potions, went to storage, got DCed, and upon login was told I was banned.
You shouldn’t come to General Discussion for this kind of stuff. It’s immediately suspect and Naturally, nobody will believe you.
Your only option is to appeal with the CS process. Good luck.
I mean, good luck to me too. I’m not losing much so I’ll start over. If I get the account back fine, if not oh well. I’m more interested in discussing the disconnect between AGS and CS that is present in the CS chat, kinda rendering the function useless.
Sorry it might be a dumb question but what is SRS?
Also, ignore the guys wit ho saying the ban is justified without knowing anything about it.
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Gotta agree with that. allways good support and even ask if I stream or just enjoy a little chat before “leaving” treat them as humans and you will see you get same support. sadly most people dont.
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My issue is that the Live Chat support CS states that they have no contact with the AGS. So if they have no contact with the AGS and do not have the tools to access tickets and such, then how is Live Chat function viable in providing me with the solution?
I was respectful. Read the chat. 
He didn’t say you wasn’t respectful, he said you made up a sob story ^^
It’s beautiful, isn’t it? But that’s the story that I’m going with because that’s what I was doing.
for me its just funny to hear you got banned by buying pots when all players does it, while others do dupes x1000 and say same stuff as you that they got banned wrong x) so mabye you are the most unluck guy in new world… I dont know.
Well $hit.
I mean, If I have to literally say “please check the status of my ticket.” That exact language, then I’ll do it. I did appeal already.
I did write to the CS that I am following up on the reason behind my ban. And the CS replied that “we don’t have the tools or access for any appeal.”
That is true, but why doesn’t the CS have the tools to do so in the first place? Hence I feel like there’s that disconnect.
I think there is something wonky with their ban process at the moment. I watched a twitch stream earlier where the streamer was talking about how he got a perma ban message when he tried to log in.
I don’t know this streamer well and I certainly don’t know what he may or may not have done that deserved and kind of a ban. But it was obvious his bewilderment was genuine.
He said he appealed asking why he was banned and the first response he got was something to the effect “you may get banned if you violate any of the ToS” and they sent him a link to the ToS.
He used up all 5 appeals and they were either unable or unwilling to tell him why specifically his account was banned. The most he got was that it was related to section 3 of the ToS. Section 3 has a lot of things apparently so that didn’t help him much.
Anyone who gets perma banned deserves to know what they did that caused the ban. Seems like such an obvious thing. AGS themselves said mistakes may happen with bans because people make mistakes. I don’t see how someone is supposed to appeal effectively if they don’t know what they are supposed to have done.
You got banned for gold duping period. Don’t try to login don’t try to buy health potions anymore you are DONE SON!!!