Disconnect Between AGS and CS. Thoughts? Comments?

I hope you’re ready for all the responses stating that you can’t complain because you were caught duping lol.

But I wasn’t? :smiley:

So you got banned for buying pots on AH? I mean… shouldn’t all of us be banned then? xD

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I don’t know. I truly want to find out. :smiley:

Well im getting banned next then… I just bought 10 pots… GGWP.

There HAS to be more to this story.

After the ban waves went out for dupers/exploiters, there has been a large amount of “False Bans” which in reality are almost always justified.

So what aren’t you telling us, because I do NOT buy your story.

Reminds me of a COD2 custom map server i used to play on. The Black Hats was the name and they were very strict on cheating and stopping disruptive behaviors. They used to make players write a 3 page paper on why they should be unbanned and most of the time those players moved on because it wasnt worth the effort for them.

AGS needs to add that to their appeals workflow lol.

didn’t fallout 76 do that with exploiters? LUL

I cannot make up what I do not know. I guess I can be more specific. I woke up, decided to build the Azoth staff because I wanted to generate some Azoth for traveling faster if I want to. Level 30 by the way. Nothing special. Playing on a dead server Ceryneia. Solo PvE. I built the staff, closed one of the level 25 corruption portals which was actually somewhat hard, but doable. Went back to town, bought potions, went to storage, got DCed, and upon login was told I was banned.

You shouldn’t come to General Discussion for this kind of stuff. It’s immediately suspect and Naturally, nobody will believe you.

Your only option is to appeal with the CS process. Good luck.

I mean, good luck to me too. I’m not losing much so I’ll start over. If I get the account back fine, if not oh well. I’m more interested in discussing the disconnect between AGS and CS that is present in the CS chat, kinda rendering the function useless.

Sorry it might be a dumb question but what is SRS?

Also, ignore the guys wit ho saying the ban is justified without knowing anything about it.

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Gotta agree with that. allways good support and even ask if I stream or just enjoy a little chat before “leaving” treat them as humans and you will see you get same support. sadly most people dont.

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My issue is that the Live Chat support CS states that they have no contact with the AGS. So if they have no contact with the AGS and do not have the tools to access tickets and such, then how is Live Chat function viable in providing me with the solution?

I was respectful. Read the chat. :smiley:

He didn’t say you wasn’t respectful, he said you made up a sob story ^^

https://www.amazongames.com/en-us/support/new-world/articles/amazon-games-and-my-data

It’s beautiful, isn’t it? But that’s the story that I’m going with because that’s what I was doing.

for me its just funny to hear you got banned by buying pots when all players does it, while others do dupes x1000 and say same stuff as you that they got banned wrong x) so mabye you are the most unluck guy in new world… I dont know.

Well $hit.