Disconnected during Genesis Mutation 1 run

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  • What is your character name in New World:


  • What server/world did you experience your issue on:


  • Describe the issue you are experiencing:

As we were doing the Mutation 1 Genesis run, we disconnected during the caretaker first ring phase.

  • Is this a bug or an exploit:


  • (if a bug) How did the issue effect your gameplay:

As a result of this bug, our group could not properly execute the boss fight and wiped as a result. This caused us to end the run in Silver for the 1 team wipe + 5 deaths. It would be most appreciated if we were to get compensated the appropriate amount of missing shards and/or mutation orb.

  • (if a bug) Were you able to recover from the issue:

We were able to relogin after the disconnect and resume the run but only after a death wipe slowing down our progress in the mutation.

  • (if a bug) Please include a screenshot or video of the issue that you have experienced:

  • What are the steps to reproduce the issue as you experienced:
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