Disconnected mutiple times for Login Blocked: Suspicous Software or Corrupted In stall Detected after new update

[BlkdmndVT]

Don’t understand as I have my Firewall and A/V set to ignore NewWorld.exe but keep getting disconneted for this error and then can not log back in without restarting fromm desktop/steam

[ViLBLex]

same

[FilmoreGraves]

Open your steam library go to new world right click and click properties, then choose the local files tab in the window that opens and click verify integrity of game files.

Let steam do it’s thing and it will redownload any corrupted files.

The patch most likely corrupted a couple files and this will fix the issue.

I had the exact same issue after the patch and this fixed it, btw after verifying it found 3 corrupted files.

Basically the game is seeing a couple files that are not like they are suppose to be kind of like as if detecting a cheat so it is “soft banning” you and not letting you log and and if you do manage to log in it will kick you back out of game after a few mins until you do this.

[netandy]

@FilmoreGraves

I had the exact same issue after the patch and this fixed it, btw after verifying it found 3 corrupted files.

I had 5 this time, even though till now everything patched fine. Rather annoying issue, not sure why the patching was problematic for quite a few people this time.

EDIT: Not sure why devs link my post, but the solution was written before

@FilmoreGraves

Open your steam library go to new world right click and click properties, then choose the local files tab in the window that opens and click verify integrity of game files.

Let steam do it’s thing and it will redownload any corrupted files.

The patch most likely corrupted a couple files and this will fix the issue.

[FilmoreGraves]

Dunno either, luckily you can do this to fix it rather than download the whole game again lol

[Ailuropoda]

Hello guys!

For those of you that are still dealing with the Login Blocked error, try to:

1. Verify integrity of game files

2. If verification doesn’t work, try this:

   a. Press the Start button
   b. Go to “Settings” menu
   c. Select “Network and Internet” feature
   d. Click on “Status” tab
   e. Go to “Change your network settings”
   f. Select “Change adapter options*” feature
   g. Right-click on your network connection
   h. Select “Properties” from the list
   i. Uncheck the “Internet Protocol Version 6 (TCP/IPv6)” box
   j. Restart your PC

3. Reinstall Easy Anti-Cheat: Easy Anti-Cheat

4. Reinstall the whole game.

5. Try running New World after performing a Clean Boot on Windows. You can check how to do a Clean Boot here: How to perform a clean boot in Windows

If the error still there, reach customer service through this link:
https://www.amazongames.com/en-us/support/new-world/contact-us?selectedCategory=6PgdstKVCsibr4FmyK3JeI&selectedIssue=28h8IFRnOofGKwL93Pt7Kg

Once you reach customer support please provide these details:

-Steam ID:
-Character Name:
-In-Game World:

Remember to have your Amazon and Steam accounts linked when sharing the information so we can look deeply into it.

Check the main thread here: Connection Error - Login Blocked: Suspicious Software or Corrupted Install Detected help - #438 by Coldblood

Regards!