Everytime I log in, a few things can happen. One, immediately after logging in I cannot move my character and all keyboard inputs dont work, but mouse movement does, and after a few seconds I disconnect without “Lag Detected”. Two, I log in normally on the usual 200-ish normal ping, but after 1-10 minutes I’ll suddenly get “Lag Detected” without my ping even spiking at first, just straight up, and disconnect me.
This problem does not occur when I connect to different wifi’s, nor does it occur when I made a new character on a different server. It has been affecting me for more than a week now. I have tried all the recommended Lag and Connectivity troubleshooting options, but none have worked so far. I’m on AP Southeast Primordial btw.
I’m really sorry about the issue you are facing, this is clearly not the experience that we want for you as players, here are some troubleshooting steps that might help you to have this solved right away:
If those steps don’t work then I can recommend you to reach us via player support using the following link to create a support ticket and review your case in more depth:
Please make sure to add this post link as well as the DxDiag and Gamelogs through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:
DxDiag report:
Go to Windows Start search bar and type dxdiag.
Click on dxdiag.exe.
When green progress bar goes away, select Save All Information and save the file to their desktop.
GameLogs:
Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\
If you need further assistance in any other issue please don’t hesitate in reaching us again!
