When you submit a web ticket in support you get:
0 Tracking
0 Reples after a week
0 Options to check status (no live chat support is a different department and theres noone
that you can speak with to find out whats going on with web tickets)
When you have customer care put in a ticket (live chat:
Tracking ID is given
Email of chat lig is sent to you
You can ask for updates and they can look up ticket in live chat.
The entirety of New World and Amazon Gaming is complete trash so follow this for the least painful way to get issues resolved on a slow manner.