[Downtime] All Regions November 23rd 11:00pm PT/ November 24th 8:00am CET

Greetings Adventurers,

We are holding another downtime 2021-11-24T07:00:00Z (in your local timezone) across all worlds to address a few issues such as the Harvester gear set and the Ritual quest.

Downtime will last approximately 3 hours (~ 180 minutes).

Please see the list of fixes below:

  • Fixed an issue with the Ritual quest, causing players to become blocked from completion if the Heartgem interactable is used before defeating Alastor.
  • Restored the Harvester Gear set back into the game
  • Speculative stability fixes
  • Some coin reimbursement for particular issues

Coin Reimbursements

Given the recent time skipping issues players have been experiencing, we are also rolling out Coin reimbursements to Companies and players potentially impacted by these issues:

  • Companies will have a one-time reimbursement for any war declarations made since our November 1.1 update
  • Companies who own territories will have a one-time reimbursement for any territory stations that were downgraded since our November 1.1 update
  • Players will have a one time reimbursement for housing taxes paid since our Nov 1.1 update

Companies should expect to be reimbursed once downtime has been completed. Player coin reimbursements will take some time and will be completed by the end of the weekend. We will update you here once it has been completed.

Missing Horticulture Gear

In our latest update, we made a mistake that treated all tiers of the in-game Horticulture harvesting gear as future content, and unintentionally removed them from the game. We apologize for this bug that has caused you to lose some items you rightfully earned. If you have lost an acquired a piece of Harvester Armor you should have an extra Rewards Chest in your Inventory after the 11/23 Patch. The items will be delivered asynchronously from the patch so there may be some time after the patch before the items propagate to you. We appreciate your patience through this issue, but rest assured a new set of gear is on it’s way.

These reward chests contain a full set of Horticulturist armor provided at the highest Tier you personally have acquired in the past for any piece of the Harvester set. They are also rolling at the maximum Gear Score for that tier, and will be useable at any level to ensure you can equip them. These items are marked as Bind on Equip like any Harvester armor piece you would encounter normally. Once you open the chest it will provide you 5 items:

  • Harvester Hat
  • Harvester Shirt
  • Harvester Gloves
  • Harvester Pants
  • Harvester Shoes

The Horticulturist set reimbursements will take some time and will be completed by the end of the weekend. We will update you here once it has been completed.

We apologize for the inconvenience this has caused and thank you for your patience and understanding.

136 Likes

In this release the in-game Harvester gear has been re-added to the loot tables, and is earnable in-game once again. Unfortunately, we found issues with the horticulture gear we intended to grant players. The gear we intended to provide had stats and player level requirements that would have caused significant and unintentional imbalances in both PvE and PvP play.

We want to make sure to get you the gear exactly as described while keeping the experience fair and balanced. We will be correcting this and issuing the gear later than we had thought - we will update when we know that schedule. We apologize for the inconvenience this has caused and thank you for your patience and understanding.

79 Likes

The downtime has been completed and all worlds are available again.

Thank you for your patience!

43 Likes

Hello everyone!

Due to our current investigations with incorrect player coin compensations (that started today on EU Central) we are holding off on rolling this out for all other regions until the problem is solved. There is no ETA at the moment.

We will give an update once we have more news.

48 Likes

Update here: [Announcement] Emergency Maintenance for EU Central Region - #4 by Lane

3 Likes