Devs - you wonder why you get so much flac on here…
Well this is a prime example. In game note says to come to forums to see more information on downtime at noon. We come to forums to check… nothing.
This is simple, basic customer service.
1 Like
Communication what is this thing you speak of???
Yea, what’s the maintenance about?
It’s server maintenance. No download or changes. It should be pretty short!
8 Likes
how about you or someone posted that message like atleast 2 hours ago? we were about to go in an expedition but were lucky cuz one of us needed to sort some stuff for his build
4 Likes
Hi @Luxendra ,
I was in a mutated level 9 expedition when the very short warning for maintenence went out. There was no way we could finish a gold run in less than 30 minutes, but we tried to rush the boss so we wouldn’t waste the orb & entry fees. Also to make sure we at least got SOME Umbral Shards… Anyhow, we didn’t make it in time and server shut down on the last boss.
Now I wasted a mutated orb, my teammates wasted their entry fee, and no one got any Umbral Shards. I have made several tickets about this already, and I really hope to get reimbursed for the wasted mutated orb.
Character: Baldmf
Server: Dry Tree
3 Likes
Imagine that could be communicated in a timely manner. This game time gates people. Imagine spending that once a week time gate orb and having it go poof because no one had any knowledge the server was about to come down.
Communication is the simplest thing this game could get right and you guys cant even get that right.
2 Likes
SERVER BACK LETS PLAY ! i log back and die in windwards city LOL
ohhhhh jeeezzz im just trynna play video game n chill … whys it gotta be like this man? …oh wait …its back up!
Came back to see this post a lack of communication is still present in AGS please do better for your few customers you have left remaining
Server is up!!!
1 Like
Thanks <3
Not all servers are up actually
Sorry, I thought all went up in the same time.
So we are going to pretend the combat issues are a non issue? When are we going to get a real word on this? It’s been over a week and no changes. Any other successful mmo company would have hotfixed these issues within 48 hours.
2 Likes
This is pretty cringe, no forum post/notes & EU going down in primetime as usual and nobody knows why or how long… yet again another bit of salt on the wound for the loyal playerbase.
1 Like
You have to see how an unexplained downtime (Please refere to the forum - with no post, and only 15 minutes notice) is a huge issue, right? That is something easily corrected on your side since it’s just a server maintenance.
There is no way it should be done with such short notice harming the playerbase that could be in dungeons with no form of compensation for that…
I feel like Amazon employees and devs put on a fake customer service face but in reality they just laugh about how we play this sinking ship of a game and think to themselves how can we upset the players this week.