My character name is Arsenic. Every time I queue for a Dungeon or Outpost run the game freezes in the loading screen. All open world game play seems to work fine. Sadly without the dungeons, I cannot play the game to progress properly.
This is an ongoing issue. I have updated drivers, verified game files and reinstalled the game to no avail.
It is simply the loading screen from any aspect of the game that I see.
I have also posted this in the “Bugs” topic, but have heard nothing in over a week. Please, please help me fix this issue. Thank you for your time in advance.
Greetings @Arsenic reetings @
Thank you very much for bringing your current issue to our attention and I do apologize about the unexpected experience you had within your play-through.
Thank you very much for confirming you performed some troubleshooting steps already, that issue should not be happening at all, now it makes me wonder when did it started happening?
I have in mind some possible solutions though.
I’ll looking forward your response!
JWarlock 
1 Like
It has been happening since before the last big update. So I know it has nothing to do with that. Thank you so much for replying!!
1 Like
Roger that
I have an assumption that might be happening due a connection issue or stuff, so let’s take that route then.
First off:
Take into account this:
Close other applications that may be taking up your bandwidth.
Troubleshoot your firewall.
- Press Windows + R, type “firewall.cpl” into the Run window, and then press Enter.
- Click Allow an app or feature through Windows Firewall and then click Change settings.
- Look for the game in the list of allowed apps and features. If it’s present, make sure it’s checked, and that both the Private and Public columns have a check mark. If the app is missing from the list, you need to add it.
- Click Allow another app…, locate and select the app, then click Add.
- Once you’ve done that, you need to ensure that the app is checked, and that it has check marks under both the Private and Public columns.
Updating your firewall software may help resolve connectivity issues. For instructions on how to update third party firewall software, we recommend checking the support pages provided by your firewall software publisher. If possible, you should also add an exception within your firewall software.
If you’re still having trouble, the next step is to disable or uninstall your firewall temporarily. We do not recommend leaving your firewall disabled long term. It should be enabled or reinstalled as soon as you’ve confirmed that it’s not causing your issues.
Steps for disabling 3rd party firewalls vary, so we recommend checking the manufacturer’s support pages before uninstalling your firewall entirely.
To uninstall a third party firewall:
-
Windows 10:
- On the Start menu select Settings.
- Select System > Apps & features.
- Select the program, and then select Uninstall. Some apps built in to Windows can’t be uninstalled.
- Follow the directions on the screen.
-
Windows 7 or 8.1:
- Open Programs and Features by clicking the Start button, clicking Control Panel, clicking Programs, and then clicking Programs and Features.
- Select a program, and then click Uninstall. Some programs include the option to change or repair the program in addition to uninstalling it, but many simply offer the option to uninstall. To change a program, click Change or Repair. If you’re prompted for an administrator password or confirmation, type the password or provide confirmation.
Test your connection for packet loss or buffering.
One troubleshooting step we’d like to take is testing for packet loss. You can use various debugging tools to do this, including Packet Loss Test.
To test, go to https://packetlosstest.com/ and click the big Start Test button to start the test. Once the test is complete, the results are displayed.
See How to Fix Packet Loss – Packet Loss Test for information on resolving problems discovered in testing.
Confirm once you do this please, then close NW, restart your router and pc, after that hop back to NW and give it a shot.
I’ll keep an eye on this 
Okay, I am going to get some help with this and give it a shot. I will let you know how things go! Hopefully this will be what I need! Thank you so much!
1 Like
Hello again! Alright I have tried each of these steps to no avail. There was no extraneous Packet loss, firewall was up to date and I even ran the game with the firewall completely off. I took screens of the packet loss tests I ran and all were within normal limits. What is the next step? Thank you so much for your continued assistance and Happy New Year!
Thank you very much for updating me up!
Understood, let’s try this one:
Basically you will be resetting your drivers
its worth to try healthy workarounds that may be a potential solution for currents issues.
Patience is a virtue, regards,
1 Like
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.