Dynasty Isabella door bugged grp could not advance

We did Isabella in Dynasty and the door did not open. We also killed ourself in the water and resetted the boss and did her again, still the door did not open.

Key is gone now, possible to replace it ?

Character Name: Semma
Server: Nastrond (EU-Central)

Hello @semme

Thank you a lot for the report. Im sorry for the situation encountered. As this is a possible bug, please post it under Bugs and Exploits - New World Forums

Please use this section to report any in-game bugs or exploits you encounter and use the following template. Our Dev team will be able to check it as soon as possible.

Character Name:
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Thank you in advance