Eden Server D-Sync/Lag Issues

Hello,

I transferred about a month ago from my previous server to Eden. Since then, I’ve experienced extreme D-sync/Lag issues that make combat in general almost unbearable. I’ve looked through other forum posts regarding this topic and have tried about every solution that had been brought up. I’ve not had this issue on my previous server.

Are issues that are being reported like this for certain servers being looked into at all? I’ve talked with so man others who transferred with me (basically our entire company moved), and everyone has these issues, so clearly it is not my own “internet” or other issues if every other user is experiencing this.

People say “Welcome to a high pop server” but that should not be the case especially when the server only holds a max of 2k people to begin with. This is the only game I have these issues on and even in game it says i run 10-12 ms, but yet still have D-sync issues.

Any other advise to resolve or a response about looking into server issues?

Thanks.

Hello @Kryptx

I’m really sorry that you are facing this issue.

Can you please follow below steps to troubleshoot this issue.

Troubleshooting for Input Lag

  1. Switch to a wired keyboard and mouse, or controller. This will ensure that wireless latency or interference isn’t a factor in your situation. If switching to wired doesn’t improve your input latency, you can switch back to your preferred peripherals.
  2. Set V-Sync to OFF for the lowest possible input latency.
  3. Try lowering your in-game video settings to reduce the amount of work your computer’s doing. This can reduce input lag in some cases.

Note: If you’re using a monitor and GPU setup that supports Nvidia’s G-SYNC or AMD’s FreeSync, we suggest using this functionality instead of disabling V-Sync. While disabling V-Sync results in the lowest input latency, it could also cause screen tearing. Screen tearing is a visual artifact that can occur when the video feed isn’t in sync with the display’s refresh rate.

Checks for Windows updates

Check for Windows updates

To learn more about how to check for Windows updates, go to Microsoft Support.

Close other applications that may be taking up your bandwidth

Closing applications that take up high amounts of bandwidth, or experience bandwidth spikes, may reduce the total bandwidth available on your computer.

  1. Press CTRL+Alt+Del on your keyboard, then select Task Manager.
  2. Under the Processes tab click Network to filter applications by their network usage.
  3. End any applications or tasks taking up high amounts of bandwidth.

Verify integrity of game files

To learn how to verify your game files, go to Steam Support.

Restart your router and modem

  1. Unplug the power cable from your router and modem. If your router or modem has a battery, remove it.
  2. Wait for 30 seconds and then plug the power cable back into your modem. If you removed a battery from your modem, put it back now. Wait another 30 seconds for your modem to boot.
  3. Plug the power cable into your router. If you removed a battery from your router, put it back now.

Switch to a wired connection

Switching to a wired connection ensures that lag isn’t being caused by wireless interference, weak wireless signal, etc.

Connect your computer directly to your router or modem and then disable your computer’s wireless adapter to ensure it’s not being used.

To disable your wireless adapter:

  1. Press Windows + R, type “ncpa.cpl” into the Run window, and then press Enter.
  2. Select your wireless adapter. It may be labeled “Wireless Network Connection” or something similar, and could also have a wireless signal strength indicator under it.
  3. Click Disable this network device or Disable. Your computer is no longer able to connect to wireless networks, ensuring that your connection is wired only.Note: You can enable your wireless network device by following the steps above, and then clicking Enable this network device or Enable.

Troubleshoot your firewall.

Try adding Windows firewall exceptions manually:

  1. Press Windows + R, type “firewall.cpl” into the Run window, and then press Enter.
  2. Click Allow an app or feature through Windows Firewall and then click Change settings.
  3. Look for the game in the list of allowed apps and features. If it’s present, make sure it’s checked, and that both the Private and Public columns have a check mark. If the game is missing from the list, you must add it.
  4. Click Allow another app…, locate and select NewWorldLauncher.exe, and then click Add.
  5. Once you’ve done that, make sure that New World has check marks under both the Private and Public columns.

Updating your firewall software may help resolve connectivity issues. For instructions on how to update third party firewall software, we recommend checking the support pages provided by your firewall software publisher. If possible, you should also add an exception within your firewall software.

If you’re still having trouble, the next step is to disable or uninstall your firewall temporarily. We do not recommend leaving your firewall disabled long term. It should be enabled or reinstalled as soon as you’ve confirmed that it’s not causing your issues.

Steps for disabling third party firewalls vary, so we recommend checking the manufacturer’s support pages before uninstalling your firewall entirely.

To uninstall a third party firewall:

Windows 11

  1. From the Start menu, select Settings.
  2. Select Apps & features.
  3. Select the program, and then select the three dots button.
  4. Select Uninstall, and then confirm. Some apps built in to Windows can’t be uninstalled.
  5. Follow the on-screen instructions.

Windows 10

  1. From the Start menu, select Settings.
  2. Select System > Apps & features.
  3. Select the program, and then select Uninstall. Some apps built in to Windows can’t be uninstalled.
  4. Follow the on-screen instructions.

Windows 7 / 8 / 8.1

  1. Open Programs and Features by clicking the Start button. Click Control Panel, Programs, and then Programs and Features.
  2. Select System > Apps & features.
  3. Select a program, and then click Uninstall. Some programs include the option to change or repair the program in addition to uninstalling. To change a program click Change or Repair. If you’re prompted for an administrator password or confirmation, type the password or provide confirmation.

Forward ports on your router.

Try opening the necessary ports on your router to allow traffic between your network and our servers. If you don’t know how to forward ports, https://portforward.com/ is a good place to learn. You can also test your luck on Google if you’re feeling lucky.

If opening these ports doesn’t resolve the issue, we recommend checking with your ISP (internet service provider). In some cases, your ISP may be limiting traffic on certain ports, which can impact your ability to play our games.

  • TCP: 80, 443
  • UDP: 33435

Troubleshooting for Input Lag.

  1. Switch to a wired keyboard and mouse, or controller. This will ensure that wireless latency or interference isn’t a factor in your situation. If switching to wired doesn’t improve your input latency, you can switch back to your preferred peripherals.
  2. Set V-Sync to OFF for the lowest possible input latency.
  3. Try lowering your in-game video settings to reduce the amount of work your computer’s doing. This can reduce input lag in some cases.

Turning IPv6 off.

  1. From the Start/Windows Menu, select Settings.
  2. Select Network and Internet.
  3. In the Status section, under Change your network settings, select Change adapter options.
  4. When the Network Connections window opens, right-click your network connection.
  5. Select Properties.6. Scroll to Internet Protocol version 6.
  6. Uncheck the Internet Protocol Version 6 (TCP/IPv6) box.
  7. Select OK to save your changes for the selected network adapter.
  8. Try launching the game again. A PC restart may be necessary.

If you have already tried these steps and issue still persists. Please let us know we will assist you further.

See you in Aeternum. Happy Holidays :christmas_tree:

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