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Don’t forget to check the Known Issues List to see if your issue is currently being worked on by the dev team.
We also have existing workaround for some issues that you can find here:
- What is your character name in New World: Beppie Woonwijk
- What server/world did you experience your issue on: Clientside - Barri
- Describe the issue you are experiencing: I started the steam client, clicked play. The game started, but the screen with the continue button was empty, my characterlist was empty too. Quit the game to desktop. Did this three times. Then I get an “No Product information found, cannot initialize Game. Please contact Customer Service for this product” error.
Closed the game again. Restarted it, then it worked properly again. I can see the news on the continue screen and my characterlist.
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Is this a bug or an exploit: Bug
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(if a bug) How did the issue effect your gameplay: I was scared that my game and character was gone. But after a few restarts of the game it recovered.
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(if a bug) Were you able to recover from the issue: yes
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(if a bug) Please include a screenshot or video of the issue that you have experienced:
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What are the steps to reproduce the issue as you experienced: See above steps.
