Erroneous blocking and erroneously renewing a block after the first block has fallen

[Xardrovich1]

What is your character name in New World: Lakeshaaaa

What server/world did you experience your issue on:
Barri

Describe the issue you are experiencing:
My account was temporarily blocked due to cheats, but I never used it. 7 days later I was banned again, but I didn’t even have time to enter the game for what?

Is this a bug? (If this is an exploit, please dm Aenwyn or Luxendra)
Its a Bug

(if a bug) How did the issue effect your gameplay:
Banned just waiting for one week until the block was removed, in the end it was removed and again hung on me, I didn’t even have time to enter the game

(if a bug) Were you able to recover from the issue:
No

(if a bug) Please include a screenshot or video of the issue that you have experienced:

When did this happen? (Date and Relative time; please include your timezone)
26/09/2022-01/10.2022
(if a bug) Please include a screenshot or video of the issue that you have experienced:

I contacted you earlier about the discovery, you said that accounts are being carefully checked, I had a temporary block for 7 days, it was sleeping, I didn’t even have time to enter the game, it was extended for me for another 7 days, despite the fact that I never I didn’t use prohibited programs, I applied on a ticket, they answered me that there were no errors and the blocking was correct, but for the fact that I then extended the blocking for another 7 days, if I didn’t even have time to enter the game yet?

[distantefix]

Hello!

I understand that you wish to get more information about being temporarily banned from playing New World. Unfortunately, we are not able to handle bans here in the forums, and the only way to appeal is the traditional Appeal a Ban Web Ticket . While I understand that you have filed appeals before, we will not be able to provide any further insight on any bans here in the forums.

I apologize for any inconvenience this may cause.

Farewell!