Took today off of work to play the game I get in right away and then I get an error code. I re-enter queue and meet a 1200 queue and wait 2 hours just to get another error code. Now that I’ve verified game files I have to sit in a 4000 queue on my day off.
Hello and welcome to the forums @Helios2144.
I am sorry to hear you seem to have had issues with disconnections. Please note that sharing the error message or screenshots can help us greatly in identifying what specific error you are facing.
Please try the following steps in order to troubleshoot this:
1- Please verify the integrity of game with the Steam integrity check
How To run a Steam Integrity Check
2- Close other applications that may be taking up your bandwidth.
3- Switch to a wired connection.
4- Restart your router and modem.
5- Troubleshoot your firewall.
-Press Windows + R, type “firewall.cpl” into the Run window, and then press Enter.
-Click Allow an app or feature through Windows Firewall and then click Change settings.
-Look for the game in the list of allowed apps and features. If it’s present, make sure it’s checked, and that both the Private and Public columns have a check mark. If the app is missing from the list, you need to add it.
*Click Allow another app…, locate and select the app, then click Add.
*Once you’ve done that, you need to ensure that the app is checked, and that it has check marks under both the Private and Public columns.
6- Test your connection for packet loss or buffering. To test, go here and click the big Start Test button to start the test. Once the test is complete, the results are displayed.
7- Verify you are not using VPN or proxy services. (Note the use of VPN is not permitted when connecting to our servers).
If the issue persists after this, the scenario will require our tech team to look into your logs and follow up directly with other possibly sensitive account information that is best not posted on the forums so it would be best if you could please create a web ticket by going to Contact Us | Amazon Games.
I hope this helps and if not, do not hesitate reaching out to live support.
See you in Aeternum! ![]()
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