Error made me lose all my skins

****** Please make sure you fill out the following information before submitting a report ******

Don’t forget to check the Known Issues List to see if your issue is currently being worked on by the dev team.
We also have existing workaround for some issues that you can find here:

  • What is your character name in New World: Ravenal
  • What server/world did you experience your issue on: EU central
  • Describe the issue you are experiencing: gamecrash made me lose all my skins ( even the twitch drop ones ).
  • Is this a bug or an exploit: idk
  • (if a bug) How did the issue effect your gameplay:
  • (if a bug) Were you able to recover from the issue: nothing
  • (if a bug) Please include a screenshot or video of the issue that you have experienced:
    Screenshot - a67b50b644791da18b295a93c7befe41 - Gyazo
    Screenshot - 4d2142e5b651d7bcbcfb92c1761d774f - Gyazo
  • What are the steps to reproduce the issue as you experienced: idk
5 Likes

I was about to also submit a report on my skins being gone (disappeared within last hour?) so I just add to it.

Char: Glin Graceheart
Server/World: Aaru (EU)
Issue: I logged out to (ironically) post a bug report on the forums about missing schematic. I made a forum account for this, i was asked to please link to steam account so I did that. After I logged into the game again I noticed all my skins (limited to amazon prime skins, I have no other) are gone. I thought maybe the linkage to steam account with forum account messed something up initially. I logged then into my prime gaming account to see if all looks good and noticed it is also saying “currently not available” / error notifications. So maybe after reading this now it was not limited to me linking a forum account to steam which somehow messed up amazon prime account linkage and is more a central issue when other skin types (e.g. twitch) are also impacted.
Bug/Exploit?: Bug. Not able to recover from, no videos/screenshots and I do not know what to do to reproduce.

Guess I run around in my ugly look now. XD

I have the same Problem

  • What is your character name in New World: Nyxaris

  • What server/world did you experience your issue on: Stys (EU Central)

  • Describe the issue you are experiencing: gamecrash made me lose all my skins ( even the twitch drop ones ).

  • Is this a bug or an exploit: bug

  • (if a bug) How did the issue effect your gameplay:

  • (if a bug) Were you able to recover from the issue: nothing

  • (if a bug) Please include a screenshot or video of the issue that you have experienced:

  • What are the steps to reproduce the issue as you experienced:

pretty sure this is related to the Amazon outages and this

1 Like

And there seems to be a bug with image upload here as you can see…

us east they say , im on eu central tho

Same issue for several of us here on Caer Sidi/EU - skins, marks of fortune, titles etc all gone.

Bugs are one thing but taking paid for content away is a big fail.

i just got all my skins / achievement back etc

same here lost all the skins

Can Confirm, lost all skins and Marks of Fortune i had. EU Bensalem

same here SERVER :midgard


Same , Damalis server Europe , name : Dalicast

aqui igual en kor, un bug, nombre en new world: tonyforyou


I’m US-West… my skins and tokens are missing as well.

all my skins and tokens are missing how i get it back ??

Im got the same situation on Oceanic server eridu, all skins and marks gone. RL money for lost items is unacceptable.

I have the same Problem

  • What is your character name in New World: Sujalf
  • What server/world did you experience your issue on: Kvenland (EU Central)
  • Describe the issue you are experiencing: after logins errors i lose all my skins (twich prime ones also)
  • Is this a bug or an exploit: bug
  • (if a bug) How did the issue effect your gameplay: lost of skins
  • (if a bug) Were you able to recover from the issue: nothing

Same. US-West. Lost all store currency, skins, housing furnishings and emotes.

I have the same Problem

My skins, coins, furniture, etc have disappeared and come back today. Same with the husband. It’s happened twice to him and once to me.

Everything we’ve bought from the store just randomly disappears along with the store coins. It doesn’t happen to us at the same time. In other words, when my skins are missing, he has his and vice versa. We haven’t had a crash like the op. It happens when logging in and once on death.

  • What is your character name in New World: Alexsae Yaren and Lleith Yaren
  • What server/world did you experience your issue on: Mag Mell
  • Describe the issue you are experiencing: All of our skins, furniture, and store coins disappear and randomly reappear. Doing a file integrity check through steam doesn’t turn up any issues or fix the problem.