Error: No product information found, cannot initialize Game. Please contact Customer Service for this product. Anyone knows on how to fix this?

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Error: No product information found, cannot initialize Game. Please contact Customer Service for this product. Anyone knows on how to fix this?

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Hi @zyky I can see that you’re having some difficulties with the game. Regarding this particular issue please follow the next steps:

  1. From the Start/Windows Menu, select Settings.
  2. Select Network and Internet.
  3. In the Status section, under Change your network settings, select Change adapter options.
  4. When the Network Connections window opens, right-click your network connection.
  5. Select Properties.6. Scroll to Internet Protocol version 6.
  6. Uncheck the Internet Protocol Version 6 (TCP/IPv6) box.
  7. Select OK to save your changes for the selected network adapter.
  8. Try launching the game again. A PC restart may be necessary.
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@Carpophorus wow! That was quick reply! Really appreciate it. Thanks alot!

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May I just ask why technically I should disable it? It was working perfect since the beginning, I am having the same problem since this morning. :roll_eyes:

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Okay, your solution worked. As others have said; it has been on always and now today it changed? What if I use IPv6 normally? Do I need to turn it on and off all the time? Why can it not be turned on all the time I wonder…?

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the problem persists, it happened to me today. Out of nowhere NW didn’t want to be friends with IPv6 anymore…

Solution still works though

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