Error - Suspicious software or corrupted install detected

Just bought the game on the Steam Autum and got this error “Login blocked: suspicious software or corrupted install detected” when entering the server. And before someone asks, I have no “cheat” program AKA suspicious software running on the background, so my only hipotesys is that the installation is currupted or the game is giving me a false “suspicious software”.

I have already tried:

  • Installing the game on a external HD
  • Installing the game on a Local SSD
  • Repairing the game on both occasions
  • Erasing the EAC Folder, repairing the game
  • Reinstalling EAC with Admin privileges
  • Unistalling Aorus RGBFusion

I’ve runned the game after each intent.

By this point I’m having no other ideas as to what to do next besides a refund… I hope someone from support or the community can help me sort this one out.

Cheers!

Hello @nandogaiofa,

Welcome to the New World forum, I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!

Please try to the repair the game files via Steam:

  • Start Steam as admin
  • Right click on New World in your library
  • Select “properties” on New World
  • Select the tab "Local Files
  • Click on "Verify integrity of game files ".
  • After successful check restart the PC
  • Restart Steam, but not as admin

And then:

A repair of EAC:

  • Open your Steam library and right click on New World.
  • Select “Manage” and then “Browse local files” to access the installation folder.
  • Open the Easy Anticheat folder
  • Start the EasyAntiCheat_Setup.exe
  • In Easy Anti Cheat select New World and click “repair”.

You can try those steps, also It’s best to ensure that no third party apps are running while playing.

If you need further assistance in any other issue please don’t hesitate in reaching us again!

Cheers!

Hello @Wyvernn, thank you for the quick reply.

I’ve followed your guide step by step and still have the same results.

Only thing that I’ve noticed was that on the EAC step I’ve only had one option and it wasn’t the game name. Is this normal?

image

Do you have any other clues? What softwares do you think might be conflicting with the game? I’ve never had any issues like this before in any other game.

I have this programs running on the backgrond
image

Thanks

Game 271 should be New World.

Have you checked Game.log to see what it’s mad about? You have quite a lot of things running there.

As for the Programs I’ve already tried closing them all and restarting the game and would stil have the same results. Only thing in there that I can think that might be conflicting is Riva and afterburner or as I’ve heard in other foruns the Aorus APP Center.

Searching logs I’ve found this errors showing here:

<2022-11-29 22:38:37.490>: [Info]: [Vivox] VoiceChatSystemComponent: connected to server
<2022-11-29 22:38:37.713>: [Info]: [Vivox] VoiceChatClientState: Attempting login as ‘.amazon9050-ne65.7a82bfbc-016a-4403-b5e2-d21f9e90fd0d.’…
<2022-11-29 22:38:37.962>: [Info] (AZCore): [GameConnection] Report Error: Reason: 55 BannedUntilEpochMS: 0d
<2022-11-29 22:38:37.962>: [Info] (AZCore): [Game] JavelinGame::OnConnectionFail: OnConnectionFail: Reason: 55
<2022-11-29 22:38:37.962>: [Info] (AZCore): [Game] CGame::ActorContainerDisconnect
<2022-11-29 22:38:37.962>: [Info] (AZCore): [GameConnection] GameConnectionWrapper::Disconnect
<2022-11-29 22:38:37.962>: [Info] (AZCore): [Game] CGame::OnDisconnection: Disconnected from REP
<2022-11-29 22:38:37.962>: [Info] (AZCore): [GameConnection] GameConnectionWrapper: disconnected from REP
<2022-11-29 22:38:37.962>: [Info]: [ERROR] ClientSDK: @mm_csdkerr_disconnect
<2022-11-29 22:38:38.341>: [Info]: [Vivox] VoiceChatSystemComponent: logged in to server
<2022-11-29 22:38:39.065>: [Info] (AZCore): [GameConnection] Update state InGame to new state Disconnected
<2022-11-29 22:38:39.065>: [Info] (AZCore): [Game] CGame exiting to main menu
<2022-11-29 22:38:39.065>: [Info] (AZCore): [ClientContext] Cleanup()
<2022-11-29 22:38:39.065>: [Info] (AZCore): [GDERenderManager] Releasing resources!
<2022-11-29 22:38:39.066>: [Info] (AZCore): [streamingGDEManager] Shutting down and releasing regions
<2022-11-29 22:38:39.066>: [Info] (AZCore): [streamingGDEManager] Shutting down and releasing regions
<2022-11-29 22:38:39.066>: [Info]: [WARNING] FishingComponent: Fishing: TransitionFishingState invalid transition from FishingUnequipped to FishingEnded
<2022-11-29 22:38:39.080>: [Info]: [Vivox] VoiceChatSystemComponent: disconnected from server
<2022-11-29 22:38:39.089>: [Info] (AZCore): [streamingGDEManager] Initialize()
<2022-11-29 22:38:39.089>: [Info] (AZCore): [AsyncMapUnload] Loading of map “frontendv2” deferred in order to async unload previous level “Climax/ClimaxFTUE_02”: starting async unload…
<2022-11-29 22:38:39.090>: [Info] (AZCore): [AsyncMapUnload] Lumberyard Connection State: “Disconnected”
<2022-11-29 22:38:39.090>: [Info] (AZCore): [AsyncMapUnload] waiting… numJobs 1, AssetBus::context.m_queue.size(): 871, waitingRefs (from bus): 0
<2022-11-29 22:38:39.090>: [Info] (AZCore): [GameConnection] Initialize current retry count : 0
<2022-11-29 22:38:39.090>: [Info] (AZCore): [GameConnection] Initialize current retry count : 0
<2022-11-29 22:38:39.090>: [Info] (AZCore): [GameConnection] GameConnectionWrapper::Disconnect
<2022-11-29 22:38:39.128>: [Info] (AZCore): [AsyncMapUnload] DONE waiting… numJobs 0, AssetBus::context.m_queue.size(): 0, waitingRefs (from bus): 0
<2022-11-29 22:38:39.128>: [Info] (AZCore): [AsyncMapUnload] …allowing map change
<2022-11-29 22:38:39.128>: [Info]: ============================ Loading level frontendv2 ============================
<2022-11-29 22:38:40.294>: [Info]: CGame::InitCoatlicueTerrain
<2022-11-29 22:38:40.384>: [Info]: SerializeOptions: Success
<2022-11-29 22:38:40.384>: [Info]: SerializeOptions: Moving to C:/Users/Gaiofa/AppData/Roaming/AGS/New World/savedata/temp_usersettings.javsave
<2022-11-29 22:38:40.391>: [Info]: SerializeOptions: Success
<2022-11-29 22:38:40.391>: [Info]: SerializeOptions: Moving to C:/Users/Gaiofa/AppData/Roaming/AGS/New World/savedata/temp_usersettings.javsave
<2022-11-29 22:38:40.403>: [Info]: SerializeOptions: Success
<2022-11-29 22:38:40.403>: [Info]: SerializeOptions: Moving to C:/Users/Gaiofa/AppData/Roaming/AGS/New World/savedata/temp_usersettings.javsave
<2022-11-29 22:38:40.419>: [Info]: SerializeOptions: Success
<2022-11-29 22:38:40.419>: [Info]: SerializeOptions: Moving to C:/Users/Gaiofa/AppData/Roaming/AGS/New World/savedata/temp_usersettings.javsave
<2022-11-29 22:38:40.424>: [Info]: SerializeOptions: Success
<2022-11-29 22:38:40.424>: [Info]: SerializeOptions: Moving to C:/Users/Gaiofa/AppData/Roaming/AGS/New World/savedata/temp_usersettings.javsave
<2022-11-29 22:38:54.004>: [Info] (AZCore): [Game] CGame exiting to main menu
<2022-11-29 22:38:54.004>: [Info] (AZCore): [GameConnection] Initialize current retry count : 0
<2022-11-29 22:38:54.004>: [Info] (AZCore): [Game] CGame::ActorContainerDisconnect
<2022-11-29 22:41:42.971>: [Info] (AZCore): [Debug] Calling IAuthManager::GetInstance()->EndSession()
<2022-11-29 22:41:42.971>: [Info] (AZCore): [SteamAuth] EndSessionJob: Calling Persona to end session
<2022-11-29 22:41:43.570>: [Info] (AZCore): [SteamAuth] Persona EndSession called successfully
<2022-11-29 22:41:43.570>: [Info] (AZCore): [Debug] In callback function for IAuthManager::GetInstance()->EndSession()
<2022-11-29 22:41:43.570>: [Info] (AZCore): [Game] CGame::ActorContainerDisconnect
<2022-11-29 22:41:43.571>: [Info] (AZCore): [Debug] Calling gEnv->pConsole->ExecuteString(“quit”)
<2022-11-29 22:41:43.571>: [Info]: CSystem::Quit invoked from thread 8544 (main is 8544)
<2022-11-29 22:41:43.571>: [Info] (AZCore): [Game] CGame::ActorContainerDisconnect

Here are the errors:

Anything from EAC above this?

Here are the line right after EAC:

<2022-11-29 22:37:45.341>: [Info]: [EasyAntiCheat] Initializing EAC game client module…
<2022-11-29 22:37:45.354>: [Info]: [EasyAntiCheat] …EAC game client module initialized successfully.
<2022-11-29 22:37:45.582>: [Info]: Initializing default materials…
<2022-11-29 22:37:45.582>: [Info]: Initializing default footstep material…
<2022-11-29 22:37:45.852>: [Info] (AZCore): [streamingGDEManager] Initialize()
<2022-11-29 22:37:45.852>: [Info] (AZCore): [AsyncMapUnload] No previous level to unload, so not starting async. Just loading this map now: (“frontendv2”)
<2022-11-29 22:37:45.852>: [Info]: ============================ Loading level frontendv2 ============================
<2022-11-29 22:37:47.514>: [Info]: Loading Seen Entitlements Data failed.
<2022-11-29 22:37:48.671>: [Info]: CGame::InitCoatlicueTerrain
<2022-11-29 22:37:48.701>: [Info] (AZCore): [Game] 0x441F4C03(user) attempting sign-in.
<2022-11-29 22:37:48.701>: [Info] (AZCore): [Game] LogEnvironmentString: Auth Mode: user
<2022-11-29 22:37:48.701>: [Info] (AZCore): [SteamAuth] Attempting to log in to Steam
<2022-11-29 22:37:48.701>: [Info] (AZCore): [SteamAuth] Getting steam auth session ticket.
<2022-11-29 22:37:51.712>: [Info] (AZCore): [SteamAuth] OnAuthSessionTicket: Authenticating using steam auth session ticket: 2
<2022-11-29 22:37:51.715>: [Info] (AZCore): [SteamAuth] CreateSteamSessionJob: Calling Persona to create steam session
<2022-11-29 22:37:51.790>: [Info]: SerializeOptions: Success
<2022-11-29 22:37:51.790>: [Info]: SerializeOptions: Moving to C:/Users/Gaiofa/AppData/Roaming/AGS/New World/savedata/temp_usersettings.javsave
<2022-11-29 22:37:51.799>: [Info]: SerializeOptions: Success
<2022-11-29 22:37:51.799>: [Info]: SerializeOptions: Moving to C:/Users/Gaiofa/AppData/Roaming/AGS/New World/savedata/temp_usersettings.javsave
<2022-11-29 22:37:51.812>: [Info]: SerializeOptions: Success
<2022-11-29 22:37:51.812>: [Info]: SerializeOptions: Moving to C:/Users/Gaiofa/AppData/Roaming/AGS/New World/savedata/temp_usersettings.javsave
<2022-11-29 22:37:51.831>: [Info]: SerializeOptions: Success
<2022-11-29 22:37:51.831>: [Info]: SerializeOptions: Moving to C:/Users/Gaiofa/AppData/Roaming/AGS/New World/savedata/temp_usersettings.javsave
<2022-11-29 22:37:51.840>: [Info]: SerializeOptions: Success
<2022-11-29 22:37:51.840>: [Info]: SerializeOptions: Moving to C:/Users/Gaiofa/AppData/Roaming/AGS/New World/savedata/temp_usersettings.javsave
<2022-11-29 22:37:52.580>: [Info] (AZCore): [SteamAuth] OnCreatedSessionSteam: Creating session for persona id: amzn1.developerPersonaId.28c00310-c67a-a9bf-891f-0e5902fd3e2e.
<2022-11-29 22:37:52.580>: [Info] (AZCore): [SteamAuth] Calling Http API: https://d1cjlmzk0xrm0z.cloudfront.net/prod/credentials
<2022-11-29 22:37:52.740>: [Info] (AZCore): [AuthStackCredentialsProvider] Successfully refreshed gateway AWS credentials, next attempt will start after 2022-11-29T23:32:52Z
<2022-11-29 22:37:52.740>: [Info] (AZCore): [AuthStackCredentialsProvider] Successfully refreshed persona AWS credentials, next attempt will start after 2022-11-29T23:32:52Z
<2022-11-29 22:37:52.756>: [Info] (AZCore): [Game] CGame::OnCampfireLoginComplete, login successful. ownership=permanent
<2022-11-29 22:37:52.756>: [Info] (AZCore): [Game] LogEnvironmentString: Gateway Signing Host: j4n6whncmi.execute-api.sa-east-1.amazonaws.com
<2022-11-29 22:37:52.756>: [Info] (AZCore): [Game] LogEnvironmentString: Gateway Address: d1cjlmzk0xrm0z.cloudfront.net
<2022-11-29 22:37:52.756>: [Info] (AZCore): [Game] LogEnvironmentString: HTTP Gateway Address: https://d1cjlmzk0xrm0z.cloudfront.net/prod
<2022-11-29 22:37:52.756>: [Info] (AZCore): [Game] LogEnvironmentString: Gateway Mode: gateway
<2022-11-29 22:37:52.756>: [Info] (AZCore): [GameConnection] ConfigureLogin MODE_GATEWAY: endpoint=d1cjlmzk0xrm0z.cloudfront.net, httpEntpoint=https://d1cjlmzk0xrm0z.cloudfront.net/prod, region=sa-east-1
<2022-11-29 22:37:52.757>: [Info] (AZCore): [StackConfig] LayerS3(): layer’s “remoteCfg.public.ProductId” S3 key (old: “”), reset to new value: “applications/public/configuration-sets/ProductId/STEAM_APP_ID.1063730/versionless”
<2022-11-29 22:37:52.757>: [Info] (AZCore): [StackConfig] Querying “remoteCfg.public.ProductId” remote config. S3 key: “applications/public/configuration-sets/ProductId/STEAM_APP_ID.1063730/versionless”
<2022-11-29 22:37:53.399>: [Info] (AZCore): [StackConfig] Retrieved layer’s “remoteCfg.public.ProductId” remote config, with S3 key: “applications/public/configuration-sets/ProductId/STEAM_APP_ID.1063730/versionless” successfully, size: 1086

<2022-11-29 22:37:53.401>: [Info] (AZCore): [StackConfig] LayerS3(): layer’s “remoteCfg.public.ProductIdv” S3 key (old: “”), reset to new value: “applications/public/configuration-sets/ProductId/STEAM_APP_ID.1063730/382;2988692”
<2022-11-29 22:37:53.401>: [Info] (AZCore): [StackConfig] Querying “remoteCfg.public.ProductIdv” remote config. S3 key: “applications/public/configuration-sets/ProductId/STEAM_APP_ID.1063730/382;2988692”
<2022-11-29 22:37:53.552>: [Info] (AZCore): [StackConfig] LayerS3(): layer’s “remoteCfg.public.RegionId” S3 key (old: “applications/public/configuration-sets/RegionId/gru-prod/versionless”), reset to new value: “applications/public/configuration-sets/RegionId/gru-prod/versionless”
<2022-11-29 22:37:53.552>: [Info] (AZCore): [StackConfig] Querying “remoteCfg.public.RegionId” remote config. S3 key: “applications/public/configuration-sets/RegionId/gru-prod/versionless”
<2022-11-29 22:37:53.707>: [Info] (AZCore): [StackConfig] Retrieved layer’s “remoteCfg.public.RegionId” remote config, with S3 key: “applications/public/configuration-sets/RegionId/gru-prod/versionless” successfully, size: 240

<2022-11-29 22:37:53.709>: [Info] (AZCore): [StackConfig] LayerS3(): layer’s “remoteCfg.public.RegionIdv” S3 key (old: “applications/public/configuration-sets/RegionId/gru-prod/382;2988692”), reset to new value: “applications/public/configuration-sets/RegionId/gru-prod/382;2988692”
<2022-11-29 22:37:53.709>: [Info] (AZCore): [StackConfig] Querying “remoteCfg.public.RegionIdv” remote config. S3 key: “applications/public/configuration-sets/RegionId/gru-prod/382;2988692”
<2022-11-29 22:37:53.859>: [Info] (AZCore): [StackConfig] LayerS3(): layer’s “remoteCfg.public.CognitoId” S3 key (old: “applications/public/configuration-sets/CognitoId/us-east-1:e0f84314-5d2e-4ea8-9ae7-aab377d12da9/versionless”), reset to new value: “applications/public/configuration-sets/CognitoId/us-east-1:e0f84314-5d2e-4ea8-9ae7-aab377d12da9/versionless”
<2022-11-29 22:37:53.859>: [Info] (AZCore): [StackConfig] Querying “remoteCfg.public.CognitoId” remote config. S3 key: “applications/public/configuration-sets/CognitoId/us-east-1:e0f84314-5d2e-4ea8-9ae7-aab377d12da9/versionless”
<2022-11-29 22:37:54.013>: [Info] (AZCore): [StackConfig] Retrieved layer’s “remoteCfg.public.CognitoId” remote config, with S3 key: “applications/public/configuration-sets/CognitoId/us-east-1:e0f84314-5d2e-4ea8-9ae7-aab377d12da9/versionless” successfully, size: 461

<2022-11-29 22:37:54.015>: [Info] (AZCore): [StackConfig] LayerS3(): layer’s “remoteCfg.public.CognitoIdv” S3 key (old: “applications/public/configuration-sets/CognitoId/us-east-1:e0f84314-5d2e-4ea8-9ae7-aab377d12da9/382;2988692”), reset to new value: “applications/public/configuration-sets/CognitoId/us-east-1:e0f84314-5d2e-4ea8-9ae7-aab377d12da9/382;2988692”
<2022-11-29 22:37:54.015>: [Info] (AZCore): [StackConfig] Querying “remoteCfg.public.CognitoIdv” remote config. S3 key: “applications/public/configuration-sets/CognitoId/us-east-1:e0f84314-5d2e-4ea8-9ae7-aab377d12da9/382;2988692”
<2022-11-29 22:37:54.167>: [Info] (AZCore): [StackConfig] LayerS3(): layer’s “remoteCfg.publicGameplay.ProductId” S3 key (old: “”), reset to new value: “applications/publicGameplay/configuration-sets/ProductId/STEAM_APP_ID.1063730/versionless”
<2022-11-29 22:37:54.167>: [Info] (AZCore): [StackConfig] Querying “remoteCfg.publicGameplay.ProductId” remote config. S3 key: “applications/publicGameplay/configuration-sets/ProductId/STEAM_APP_ID.1063730/versionless”
<2022-11-29 22:37:54.315>: [Info] (AZCore): [StackConfig] Retrieved layer’s “remoteCfg.publicGameplay.ProductId” remote config, with S3 key: “applications/publicGameplay/configuration-sets/ProductId/STEAM_APP_ID.1063730/versionless” successfully, size: 108

<2022-11-29 22:37:54.318>: [Info] (AZCore): [StackConfig] LayerS3(): layer’s “remoteCfg.publicGameplay.ProductIdv” S3 key (old: “”), reset to new value: “applications/publicGameplay/configuration-sets/ProductId/STEAM_APP_ID.1063730/382;2988692”
<2022-11-29 22:37:54.318>: [Info] (AZCore): [StackConfig] Querying “remoteCfg.publicGameplay.ProductIdv” remote config. S3 key: “applications/publicGameplay/configuration-sets/ProductId/STEAM_APP_ID.1063730/382;2988692”
<2022-11-29 22:37:54.469>: [Info] (AZCore): [StackConfig] LayerS3(): layer’s “remoteCfg.publicGameplay.RegionId” S3 key (old: “applications/publicGameplay/configuration-sets/RegionId/gru-prod/versionless”), reset to new value: “applications/publicGameplay/configuration-sets/RegionId/gru-prod/versionless”
<2022-11-29 22:37:54.469>: [Info] (AZCore): [StackConfig] Querying “remoteCfg.publicGameplay.RegionId” remote config. S3 key: “applications/publicGameplay/configuration-sets/RegionId/gru-prod/versionless”
<2022-11-29 22:37:54.623>: [Info] (AZCore): [StackConfig] Retrieved layer’s “remoteCfg.publicGameplay.RegionId” remote config, with S3 key: “applications/publicGameplay/configuration-sets/RegionId/gru-prod/versionless” successfully, size: 1005

<2022-11-29 22:37:54.625>: [Info] (AZCore): [StackConfig] LayerS3(): layer’s “remoteCfg.publicGameplay.RegionIdv” S3 key (old: “applications/publicGameplay/configuration-sets/RegionId/gru-prod/382;2988692”), reset to new value: “applications/publicGameplay/configuration-sets/RegionId/gru-prod/382;2988692”
<2022-11-29 22:37:54.625>: [Info] (AZCore): [StackConfig] Querying “remoteCfg.publicGameplay.RegionIdv” remote config. S3 key: “applications/publicGameplay/configuration-sets/RegionId/gru-prod/382;2988692”
<2022-11-29 22:37:54.774>: [Info] (AZCore): [StackConfig] LayerS3(): layer’s “remoteCfg.publicGameplay.CognitoId” S3 key (old: “applications/publicGameplay/configuration-sets/CognitoId/us-east-1:e0f84314-5d2e-4ea8-9ae7-aab377d12da9/versionless”), reset to new value: “applications/publicGameplay/configuration-sets/CognitoId/us-east-1:e0f84314-5d2e-4ea8-9ae7-aab377d12da9/versionless”
<2022-11-29 22:37:54.774>: [Info] (AZCore): [StackConfig] Querying “remoteCfg.publicGameplay.CognitoId” remote config. S3 key: “applications/publicGameplay/configuration-sets/CognitoId/us-east-1:e0f84314-5d2e-4ea8-9ae7-aab377d12da9/versionless”
<2022-11-29 22:37:54.927>: [Info] (AZCore): [StackConfig] Retrieved layer’s “remoteCfg.publicGameplay.CognitoId” remote config, with S3 key: “applications/publicGameplay/configuration-sets/CognitoId/us-east-1:e0f84314-5d2e-4ea8-9ae7-aab377d12da9/versionless” successfully, size: 4376

<2022-11-29 22:37:54.929>: [Info] (AZCore): [StackConfig] LayerS3(): layer’s “remoteCfg.publicGameplay.CognitoIdv” S3 key (old: “applications/publicGameplay/configuration-sets/CognitoId/us-east-1:e0f84314-5d2e-4ea8-9ae7-aab377d12da9/382;2988692”), reset to new value: “applications/publicGameplay/configuration-sets/CognitoId/us-east-1:e0f84314-5d2e-4ea8-9ae7-aab377d12da9/382;2988692”
<2022-11-29 22:37:54.929>: [Info] (AZCore): [StackConfig] Querying “remoteCfg.publicGameplay.CognitoIdv” remote config. S3 key: “applications/publicGameplay/configuration-sets/CognitoId/us-east-1:e0f84314-5d2e-4ea8-9ae7-aab377d12da9/382;2988692”
<2022-11-29 22:37:55.717>: [Info] (AZCore): [Game] LogEnvironmentString: Persona ID: amzn1.developerPersonaId.28c00310-c67a-a9bf-891f-0e5902fd3e2e
<2022-11-29 22:37:55.738>: [Info]:
<2022-11-29 22:37:55.755>: [Info]: Total number of logical processors: 8
<2022-11-29 22:37:55.755>: [Info]: Number of available logical processors: 8
<2022-11-29 22:37:55.755>: [Info]: Total number of system cores: 8
<2022-11-29 22:37:55.755>: [Info]: Number of cores available to process: 8
<2022-11-29 22:37:55.755>: [Info]:
<2022-11-29 22:37:55.755>: [Info]: Processor 0:
<2022-11-29 22:37:55.755>: [Info]: CPU: Intel Intel(R) Core™ i7-9700KF CPU @ 3.60GHz
<2022-11-29 22:37:55.755>: [Info]: Family: 6, Model: 14, Stepping: 13
<2022-11-29 22:37:55.755>: [Info]: FPU: On-Chip
<2022-11-29 22:37:55.755>: [Info]: 3DNow!: not present
<2022-11-29 22:37:55.755>: [Info]: MMX: not present
<2022-11-29 22:37:55.755>: [Info]: SSE: present
<2022-11-29 22:37:55.755>: [Info]: SSE2: present
<2022-11-29 22:37:55.755>: [Info]: SSE3: present
<2022-11-29 22:37:55.755>: [Info]: Serial number not present or disabled
<2022-11-29 22:37:55.755>: [Info]:
<2022-11-29 22:37:55.755>: [Info]: Processor 1:
<2022-11-29 22:37:55.755>: [Info]: CPU: Intel Intel(R) Core™ i7-9700KF CPU @ 3.60GHz
<2022-11-29 22:37:55.755>: [Info]: Family: 6, Model: 14, Stepping: 13
<2022-11-29 22:37:55.755>: [Info]: FPU: On-Chip
<2022-11-29 22:37:55.755>: [Info]: 3DNow!: not present
<2022-11-29 22:37:55.755>: [Info]: MMX: not present
<2022-11-29 22:37:55.755>: [Info]: SSE: present
<2022-11-29 22:37:55.755>: [Info]: SSE2: present
<2022-11-29 22:37:55.755>: [Info]: SSE3: present
<2022-11-29 22:37:55.755>: [Info]: Serial number not present or disabled
<2022-11-29 22:37:55.755>: [Info]:
<2022-11-29 22:37:55.755>: [Info]: Processor 2:
<2022-11-29 22:37:55.755>: [Info]: CPU: Intel Intel(R) Core™ i7-9700KF CPU @ 3.60GHz
<2022-11-29 22:37:55.755>: [Info]: Family: 6, Model: 14, Stepping: 13
<2022-11-29 22:37:55.755>: [Info]: FPU: On-Chip
<2022-11-29 22:37:55.755>: [Info]: 3DNow!: not present
<2022-11-29 22:37:55.755>: [Info]: MMX: not present
<2022-11-29 22:37:55.755>: [Info]: SSE: present
<2022-11-29 22:37:55.755>: [Info]: SSE2: present
<2022-11-29 22:37:55.755>: [Info]: SSE3: present
<2022-11-29 22:37:55.755>: [Info]: Serial number not present or disabled
<2022-11-29 22:37:55.755>: [Info]:
<2022-11-29 22:37:55.755>: [Info]: Processor 3:
<2022-11-29 22:37:55.755>: [Info]: CPU: Intel Intel(R) Core™ i7-9700KF CPU @ 3.60GHz
<2022-11-29 22:37:55.755>: [Info]: Family: 6, Model: 14, Stepping: 13
<2022-11-29 22:37:55.755>: [Info]: FPU: On-Chip
<2022-11-29 22:37:55.755>: [Info]: 3DNow!: not present
<2022-11-29 22:37:55.755>: [Info]: MMX: not present
<2022-11-29 22:37:55.755>: [Info]: SSE: present
<2022-11-29 22:37:55.755>: [Info]: SSE2: present
<2022-11-29 22:37:55.755>: [Info]: SSE3: present
<2022-11-29 22:37:55.755>: [Info]: Serial number not present or disabled
<2022-11-29 22:37:55.755>: [Info]:
<2022-11-29 22:37:55.755>: [Info]: Processor 4:
<2022-11-29 22:37:55.755>: [Info]: CPU: Intel Intel(R) Core™ i7-9700KF CPU @ 3.60GHz
<2022-11-29 22:37:55.755>: [Info]: Family: 6, Model: 14, Stepping: 13
<2022-11-29 22:37:55.755>: [Info]: FPU: On-Chip
<2022-11-29 22:37:55.755>: [Info]: 3DNow!: not present
<2022-11-29 22:37:55.755>: [Info]: MMX: not present
<2022-11-29 22:37:55.755>: [Info]: SSE: present
<2022-11-29 22:37:55.755>: [Info]: SSE2: present
<2022-11-29 22:37:55.755>: [Info]: SSE3: present
<2022-11-29 22:37:55.755>: [Info]: Serial number not present or disabled
<2022-11-29 22:37:55.755>: [Info]:
<2022-11-29 22:37:55.755>: [Info]: Processor 5:
<2022-11-29 22:37:55.755>: [Info]: CPU: Intel Intel(R) Core™ i7-9700KF CPU @ 3.60GHz
<2022-11-29 22:37:55.755>: [Info]: Family: 6, Model: 14, Stepping: 13
<2022-11-29 22:37:55.755>: [Info]: FPU: On-Chip
<2022-11-29 22:37:55.755>: [Info]: 3DNow!: not present
<2022-11-29 22:37:55.755>: [Info]: MMX: not present
<2022-11-29 22:37:55.755>: [Info]: SSE: present
<2022-11-29 22:37:55.755>: [Info]: SSE2: present
<2022-11-29 22:37:55.755>: [Info]: SSE3: present
<2022-11-29 22:37:55.755>: [Info]: Serial number not present or disabled
<2022-11-29 22:37:55.755>: [Info]:
<2022-11-29 22:37:55.755>: [Info]: Processor 6:
<2022-11-29 22:37:55.755>: [Info]: CPU: Intel Intel(R) Core™ i7-9700KF CPU @ 3.60GHz
<2022-11-29 22:37:55.755>: [Info]: Family: 6, Model: 14, Stepping: 13
<2022-11-29 22:37:55.755>: [Info]: FPU: On-Chip
<2022-11-29 22:37:55.755>: [Info]: 3DNow!: not present
<2022-11-29 22:37:55.755>: [Info]: MMX: not present
<2022-11-29 22:37:55.755>: [Info]: SSE: present
<2022-11-29 22:37:55.755>: [Info]: SSE2: present
<2022-11-29 22:37:55.755>: [Info]: SSE3: present
<2022-11-29 22:37:55.755>: [Info]: Serial number not present or disabled
<2022-11-29 22:37:55.755>: [Info]:
<2022-11-29 22:37:55.755>: [Info]: Processor 7:
<2022-11-29 22:37:55.755>: [Info]: CPU: Intel Intel(R) Core™ i7-9700KF CPU @ 3.60GHz
<2022-11-29 22:37:55.755>: [Info]: Family: 6, Model: 14, Stepping: 13
<2022-11-29 22:37:55.755>: [Info]: FPU: On-Chip
<2022-11-29 22:37:55.755>: [Info]: 3DNow!: not present
<2022-11-29 22:37:55.755>: [Info]: MMX: not present
<2022-11-29 22:37:55.755>: [Info]: SSE: present
<2022-11-29 22:37:55.755>: [Info]: SSE2: present
<2022-11-29 22:37:55.755>: [Info]: SSE3: present
<2022-11-29 22:37:55.755>: [Info]: Serial number not present or disabled
<2022-11-29 22:37:55.755>: [Info]:
<2022-11-29 22:37:55.755>: [Info]: Change detected in analytics configuration. Re-instantiating network traffic reporter
<2022-11-29 22:38:10.187>: [Info] (AZCore): [Game] CGame::ActorContainerConnect
<2022-11-29 22:38:10.187>: [Info] (AZCore): [GameConnection] GameConnectionWrapper::Disconnect
<2022-11-29 22:38:10.187>: [Info] (AZCore): [GameConnection] GameConnectionWrapper::Connect: playerName = Aldebarano
<2022-11-29 22:38:10.187>: [Info] (AZCore): [GameConnection] Update state Disconnected to new state QueueGameLogin
<2022-11-29 22:38:10.202>: [Info] (AZCore): [GameConnection] Update state QueueGameLogin to new state WaitingForQueuedLogin
<2022-11-29 22:38:10.202>: [Info] (AZCore): [GameConnection] Queuing login for world () and character (7a82bfbc-016a-4403-b5e2-d21f9e90fd0d)
<2022-11-29 22:38:11.789>: [Info] (AZCore): [GameConnection] Received a login ticket: 9d63c710-e257-4f84-be55-811d771a98dd_ae19399b-e235-4911-9c52-488f659741d0, location: , New Ticket
<2022-11-29 22:38:13.962>: [Info] (AZCore): [GameConnection] Received a login ticket: 9d63c710-e257-4f84-be55-811d771a98dd_ae19399b-e235-4911-9c52-488f659741d0, location: @mm_loginservices_location_FTUE000, Refreshed Ticket
<2022-11-29 22:38:16.214>: [Info] (AZCore): [GameConnection] Received a login ticket: 9d63c710-e257-4f84-be55-811d771a98dd_ae19399b-e235-4911-9c52-488f659741d0, location: @mm_loginservices_location_FTUE000, Refreshed Ticket
<2022-11-29 22:38:18.339>: [Info] (AZCore): [GameConnection] Received a login ticket: 9d63c710-e257-4f84-be55-811d771a98dd_ae19399b-e235-4911-9c52-488f659741d0, location: @mm_loginservices_location_FTUE000, Refreshed Ticket
<2022-11-29 22:38:20.466>: [Info] (AZCore): [GameConnection] Received a login ticket: 9d63c710-e257-4f84-be55-811d771a98dd_ae19399b-e235-4911-9c52-488f659741d0, location: @mm_loginservices_location_FTUE000, Refreshed Ticket
<2022-11-29 22:38:22.597>: [Info] (AZCore): [GameConnection] Received a login ticket: 9d63c710-e257-4f84-be55-811d771a98dd_ae19399b-e235-4911-9c52-488f659741d0, location: @mm_loginservices_location_FTUE000, Refreshed Ticket
<2022-11-29 22:38:24.796>: [Info] (AZCore): [GameConnection] Received a login ticket: 9d63c710-e257-4f84-be55-811d771a98dd_ae19399b-e235-4911-9c52-488f659741d0, location: @mm_loginservices_location_FTUE000, Refreshed Ticket
<2022-11-29 22:38:26.896>: [Info] (AZCore): [GameConnection] Received a login ticket: 9d63c710-e257-4f84-be55-811d771a98dd_ae19399b-e235-4911-9c52-488f659741d0, location: @mm_loginservices_location_FTUE000, Refreshed Ticket
<2022-11-29 22:38:29.052>: [Info] (AZCore): [GameConnection] Received a login ticket: 9d63c710-e257-4f84-be55-811d771a98dd_ae19399b-e235-4911-9c52-488f659741d0, location: @mm_loginservices_location_FTUE000, Refreshed Ticket
<2022-11-29 22:38:31.179>: [Info] (AZCore): [GameConnection] Received a login ticket: 9d63c710-e257-4f84-be55-811d771a98dd_ae19399b-e235-4911-9c52-488f659741d0, location: @mm_loginservices_location_FTUE000, Refreshed Ticket
<2022-11-29 22:38:34.310>: [Info] (AZCore): [GameConnection] Received a login ticket: 9d63c710-e257-4f84-be55-811d771a98dd_ae19399b-e235-4911-9c52-488f659741d0, location: @mm_loginservices_location_FTUE000, Refreshed Ticket
<2022-11-29 22:38:34.311>: [Info] (AZCore): [Game] LogEnvironmentString: World ID: 9d63c710-e257-4f84-be55-811d771a98dd
<2022-11-29 22:38:34.311>: [Info] (AZCore): [Game] LogEnvironmentString: World Name: live-4-fsw01-05
<2022-11-29 22:38:34.311>: [Info] (AZCore): [Game] LogEnvironmentString: Character ID: 7a82bfbc-016a-4403-b5e2-d21f9e90fd0d
<2022-11-29 22:38:34.311>: [Info] (AZCore): [Game] LogEnvironmentString: REP Address: 99.83.196.217:30114
<2022-11-29 22:38:34.311>: [Info] (AZCore): [GameConnection] Update state WaitingForQueuedLogin to new state QueryForRemoteConfigClass
<2022-11-29 22:38:34.326>: [Info] (AZCore): [StackConfig] LayerS3(): layer’s “remoteCfg.public.WorldId” S3 key (old: “”), reset to new value: “applications/public/configuration-sets/WorldId/9d63c710-e257-4f84-be55-811d771a98dd/versionless”
<2022-11-29 22:38:34.326>: [Info] (AZCore): [GameConnection] Update state QueryForRemoteConfigClass to new state WaitingForRemoteConfigClass
<2022-11-29 22:38:34.327>: [Info] (AZCore): [StackConfig] Querying “remoteCfg.public.WorldId” remote config. S3 key: “applications/public/configuration-sets/WorldId/9d63c710-e257-4f84-be55-811d771a98dd/versionless”
<2022-11-29 22:38:35.061>: [Info] (AZCore): [GameConnection] Update state WaitingForRemoteConfigClass to new state QueryForRemoteConfigClass
<2022-11-29 22:38:35.076>: [Info] (AZCore): [StackConfig] LayerS3(): layer’s “remoteCfg.public.WorldIdv” S3 key (old: “”), reset to new value: “applications/public/configuration-sets/WorldId/9d63c710-e257-4f84-be55-811d771a98dd/382;2988692”
<2022-11-29 22:38:35.076>: [Info] (AZCore): [GameConnection] Update state QueryForRemoteConfigClass to new state WaitingForRemoteConfigClass
<2022-11-29 22:38:35.076>: [Info] (AZCore): [StackConfig] Querying “remoteCfg.public.WorldIdv” remote config. S3 key: “applications/public/configuration-sets/WorldId/9d63c710-e257-4f84-be55-811d771a98dd/382;2988692”
<2022-11-29 22:38:35.236>: [Info] (AZCore): [GameConnection] Update state WaitingForRemoteConfigClass to new state QueryForRemoteConfigClass
<2022-11-29 22:38:35.253>: [Info] (AZCore): [StackConfig] LayerS3(): layer’s “remoteCfg.publicGameplay.WorldId” S3 key (old: “”), reset to new value: “applications/publicGameplay/configuration-sets/WorldId/9d63c710-e257-4f84-be55-811d771a98dd/versionless”
<2022-11-29 22:38:35.253>: [Info] (AZCore): [GameConnection] Update state QueryForRemoteConfigClass to new state WaitingForRemoteConfigClass
<2022-11-29 22:38:35.253>: [Info] (AZCore): [StackConfig] Querying “remoteCfg.publicGameplay.WorldId” remote config. S3 key: “applications/publicGameplay/configuration-sets/WorldId/9d63c710-e257-4f84-be55-811d771a98dd/versionless”
<2022-11-29 22:38:35.412>: [Info] (AZCore): [GameConnection] Update state WaitingForRemoteConfigClass to new state QueryForRemoteConfigClass
<2022-11-29 22:38:35.428>: [Info] (AZCore): [StackConfig] LayerS3(): layer’s “remoteCfg.publicGameplay.WorldIdv” S3 key (old: “”), reset to new value: “applications/publicGameplay/configuration-sets/WorldId/9d63c710-e257-4f84-be55-811d771a98dd/382;2988692”
<2022-11-29 22:38:35.428>: [Info] (AZCore): [GameConnection] Update state QueryForRemoteConfigClass to new state WaitingForRemoteConfigClass
<2022-11-29 22:38:35.428>: [Info] (AZCore): [StackConfig] Querying “remoteCfg.publicGameplay.WorldIdv” remote config. S3 key: “applications/publicGameplay/configuration-sets/WorldId/9d63c710-e257-4f84-be55-811d771a98dd/382;2988692”
<2022-11-29 22:38:35.589>: [Info] (AZCore): [GameConnection] Update state WaitingForRemoteConfigClass to new state QueryForRemoteConfigClass
<2022-11-29 22:38:35.605>: [Info] (AZCore): [GameConnection] Update state QueryForRemoteConfigClass to new state StartREPConnection
<2022-11-29 22:38:35.621>: [Info] (AZCore): [GameConnection] GameConnectionWrapper: start REP connection RepAddress = 99.83.196.217:30114, worldId = 9d63c710-e257-4f84-be55-811d771a98dd
<2022-11-29 22:38:35.624>: [Info] (AZCore): [GetLocalBindAddress] Binding to local interface: Ethernet 2 / 192.168.15.55
<2022-11-29 22:38:35.625>: [Info] (AZCore): [GameConnection] Update state StartREPConnection to new state WaitingForREPConnection
<2022-11-29 22:38:35.686>: [Info] (AZCore): [GameConnection] GameConnectionWrapper: REP socket connection established, now waiting to register
<2022-11-29 22:38:35.708>: [Info] (AZCore): [GameConnection] GameConnectionWrapper: received registration response from REP
<2022-11-29 22:38:35.708>: [Info] (AZCore): [Game] LogEnvironmentString: Server version: [RETAIL].Javelin.1.24.382.2988692
<2022-11-29 22:38:35.716>: [Info] (AZCore): [GameConnection] GameConnectionWrapper: start actor game connection
<2022-11-29 22:38:35.716>: [Info] (AZCore): [GameMessagePort] Reset
<2022-11-29 22:38:35.716>: [Info] (AZCore): [GameConnection] Update state WaitingForREPConnection to new state WaitingForActorGameConnection
<2022-11-29 22:38:35.828>: [Info] (AZCore): [GameConnection] GameConnectionWrapper: actor game connection succeeds
<2022-11-29 22:38:35.828>: [Info] (AZCore): [GameConnection] Initialize current retry count : 0
<2022-11-29 22:38:35.828>: [Info] (AZCore): [GameConnection] Update state WaitingForActorGameConnection to new state WaitingForSpawnPoint
<2022-11-29 22:38:35.844>: [Info] (AZCore): [GameConnection] GameConnectionWrapper: spawn point found
<2022-11-29 22:38:35.844>: [Info] (AZCore): [GameConnection] Update state WaitingForSpawnPoint to new state WaitingForAOIClient
<2022-11-29 22:38:35.875>: [Info] (AZCore): [GameMessagePort] LevelInfoChanged
<2022-11-29 22:38:35.875>: [Info] (AZCore): [GameMessagePort] LevelInfoChanged m_clientContextInstanceId 0 changing to levelInfo.m_clientContextInstanceId 1
<2022-11-29 22:38:35.891>: [Info] (AZCore): [GameConnection] GameConnectionWrapper: AOI client available
<2022-11-29 22:38:35.891>: [Info] (AZCore): [GameConnection] Update state WaitingForAOIClient to new state WaitingForPlayerSpawn
<2022-11-29 22:38:35.955>: [Info] (AZCore): [GameMessagePort] Calling clientContext->Initialize
<2022-11-29 22:38:35.955>: [Info] (AZCore): [ClientContext] Initialize()
<2022-11-29 22:38:35.955>: [Info] (AZCore): [ClientContext] Cleanup()
<2022-11-29 22:38:35.962>: [Info] (AZCore): [streamingGDEManager] Initialize()
<2022-11-29 22:38:35.963>: [Info] (AZCore): [AsyncMapUnload] Loading of map “Climax/ClimaxFTUE_02” deferred in order to async unload previous level “frontendv2”: starting async unload…
<2022-11-29 22:38:35.965>: [Info] (AZCore): [AsyncMapUnload] Lumberyard Connection State: “WaitingForPlayerSpawn”
<2022-11-29 22:38:35.965>: [Info] (AZCore): [AsyncMapUnload] waiting… numJobs 1, AssetBus::context.m_queue.size(): 390, waitingRefs (from bus): 0
<2022-11-29 22:38:35.965>: [Info] (AZCore): [GameMessagePort] HandleUnexpectedMessage skipping ReceiveStateBundle for bundle message due to clientContext == nullptr
<2022-11-29 22:38:35.971>: [Info] (AZCore): [AsyncMapUnload] waiting… numJobs 1, AssetBus::context.m_queue.size(): 152, waitingRefs (from bus): 0
<2022-11-29 22:38:35.987>: [Info] (AZCore): [AsyncMapUnload] waiting… numJobs 1, AssetBus::context.m_queue.size(): 0, waitingRefs (from bus): 0
<2022-11-29 22:38:36.003>: [Info] (AZCore): [AsyncMapUnload] waiting… numJobs 0, AssetBus::context.m_queue.size(): 1, waitingRefs (from bus): 0
<2022-11-29 22:38:36.019>: [Info] (AZCore): [AsyncMapUnload] waiting… numJobs 0, AssetBus::context.m_queue.size(): 78, waitingRefs (from bus): 0
<2022-11-29 22:38:36.035>: [Info] (AZCore): [AsyncMapUnload] DONE waiting… numJobs 0, AssetBus::context.m_queue.size(): 0, waitingRefs (from bus): 0
<2022-11-29 22:38:36.035>: [Info] (AZCore): [AsyncMapUnload] …allowing map change
<2022-11-29 22:38:36.035>: [Info]: ============================ Loading level Climax/ClimaxFTUE_02 ============================

Hello @nandogaiofa,

Based on your information may I ask you if you have Windows11 installed.
If that is the case then that could be a possible reason for the issue to happen.

Please remember that currently the game is only supported on Win10, you can see the details here: New World System Requirements - Support | Amazon Games

If you have the game installed on Win10 and the issue is still happening then I can recommend you to reach us via player support using the following link: Contact Us | Amazon Games to create a support ticket and review your case in more depth.

Please make sure to add the DxDiag and Gamelogs through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:

DxDiag report:

  • Go to Windows Start search bar and type dxdiag.
  • Click on dxdiag.exe.
  • When green progress bar goes away, select Save All Information and save the file to their desktop.

GameLogs:

  • Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\

If you need further assistance in any other issue please don’t hesitate in reaching us again!

Cheers!

Hello @Wyvernn, yes I’m using Windows 10 Pro. Therefore I’ll try the support ticket.

I’ll get back to this ticket if I find a solution. Thanks for the help so far.

Cheers!

1 Like

It worked!

So this was the response on the customer support


Hello,

Common Issues with EAC includes:-

Running programs EAC detects as suspicious.

Windows updates are needed.

Game files need validation through Steam.

EAC verification, update, or re-installation are needed.

Make sure you’re running latest Visual C++ Redistributables.

Close all unnecessary programs.

If you receive the error: Login Blocked: Suspicious Software or Corrupted Install Detected, this is a detection and block from Easy Anti-Cheat service. Try the following steps to resolve the issue:

Forward Ports 18887 – 18903 set to Open

Make sure you set forward Ports 18887 – 18903 on your network to Open. If blocked, you will see periodic disconnections or failures to enter the world.

Repair Service, Reinstall, Update, or Verify EAC

To repair Easy Anti-Cheat:

Open the New World Application in your Steam library.

Open Settings, select Manage, and then Browse Local Files.

Go to Steam > steamapps > common > New World > Binaries > Win64 and open the EasyAntiCheat folder.

Right click the EasyAntiCheat_Setup.exe file, and select Run as administrator.

Select Current game, if it’s not the default option, and then select Repair Service.

For more steps on troubleshooting EAC issues, please click here Troubleshooting EAC Issues - Support | Amazon Games.

If the issue persists, kindly contact EAC support by clicking here Easy Anti-Cheat

Thank you for contacting Amazon Games, See you in Aeturnum.

We’d appreciate your feedback. Please use the buttons below to vote about your experience today.

Best regards,

Debjit

Amazon Game Studios


After reading this I unblocked those ports on my firewall and that was it. Funny thing is that I had previously liberated full access of the software to the internet and even closing the firewall before running the game so I had ruled out the possibility of it being the culprit. Well I’m glad I didn’t have to refund this game.

Thank you for all the help!

See you in the game!

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