Hello! I’ve been experiencing extremely high latency numbers for the past week or so-- I took a bit of a break for the first 3 weeks of December for final+work+family, so when I came back not only was my server merged but also had the December patch and new event. At first I thought it might be a graphics issue with the higher population of online players on my new server (Ys, btw) and turned my settings all to medium and player nameplates to 2, yet still had the same issues… constant lag detected message, rubberbanding, random disconnects.
I thought then maybe it was my connection and went through a whole mess of things with that (installed new modem+router, switched between wireless and wired connections, monitoring network traffic and changing firewall settings just to name a few). But then I found something weird… My husband also plays, and he never has the same lag issues I do, despite being on the same network and both computers connected via ethernet (unless the server status on the character select screen shows it to have a bad connection overall, but that’s completely expected).
I don’t remember what exact components/specs his rig has (except a Radeon GPU), but I’m running a Ryzen 7 3700x, RTX 2060, 32GB RAM. I haven’t had any luck researching if there are any specific issues related to the RTX 2060 GPUs (since I know NW still likes to brick the higher end 30 series cards, apparently), so I’m pretty well stumped on what’s going on. I almost never had lag issues when I played before the server merges and December update, and now the game is practically unplayable.
It makes me sad because I do enjoy this game a lot and just want to play… even if 90% of all I do is gathering and crafting because it’s oddly soothing? But anyways, any help, please?
I have been responding to other other posts talking about same issue in hope they would prioritise it to be fixed first. I’m just like you who enjoy playing this game. Being a working adult that mostly busy during day time, my only play time would be at night. This issue happens always at night just before midnight. Ridiculous.
I thought at first it was more people playing online at night, but since I’m now unexpectedly unemployed I’ve tried playing in the morning to see if it was any better (7-9am) and sadly no. Honestly it’s probably worse… here’s hoping they’ll get it fixed soon!
I’ve tried all of those fixes and set up the port forwarding, nothing has worked so far.
The game was fine to play for a couple of days, but now it’s back to the same thing… lag detected, disconnecting, etc.
Character name: Sister Imperator
Server: Ys
Region: US East
Location: Charlotte, NC
Internet speed: 200 MBPS
In order to properly escalate this issue, we will need a few files and these cannot be shared through the forums. Please contact chat support Contact Us | Amazon Games and share with them the following link Extremely high latency and constant disconnects so they can get all the information needed to escalate this. The files needed will be:
The last 3 in-game logs:
You can get these by following: Users/AppData/local/AGS/LogBackups (there could be two AGS folders).
