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Don’t forget to check the Known Issues List to see if your issue is currently being worked on by the dev team.
We also have existing workaround for some issues that you can find here:
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What is your character name in New World: Randomdom
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What server/world did you experience your issue on: Krockylea
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Describe the issue you are experiencing: “Fading Lights” quest line is gone from my quest log, and I cannot pick it back up, reset, or abandon it…
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Is this a bug or an exploit: bug
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(if a bug) How did the issue effect your gameplay: IT STOPS PROGRESSION… Cant get a Genesis orb, or tier 5 camp…
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(if a bug) Were you able to recover from the issue: NO, YOU HAVE THE BIGGEST COMPANY ON EARTH AND CANT FIX SIMPLE BUGS…
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(if a bug) Please include a screenshot or video of the issue that you have experienced: CANT TAKE A SCREENSHOT OF SOMETHING I CANT SEE OR DO…
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What are the steps to reproduce the issue as you experienced: How the hell should I know… You guys have a multi billion dollar company, but cant fix simple bugs…