Please for anything that’s holy to you.
- Write clear, very clear statements.
- Give reason and outlook to anything that’s not going to create a positive outcome.
- Have some advisors from the player base that can ask you questions give you the biggest concerns before you post announcements on the forums.
Just to name a example,
Server Merges:
You’ve listed a bunch of server for merges, everyone who is solely left out in a worldset is 100% depressed, angry, dissapointed. And this maybe is for no reason since the post with the server merge isn’t stating anything about those left out servers.
It’s logical that a server with 300 people, won’t survive for long. And that is even more true when the other server in the set is at 1900 people. I also will transfer if my server isn’t merged. Reducing the 300 to 200 and then nothing ever is going to pop on the server.
Overwolf:
When this was the hot topic, you didn’t managed to provide a proper yes/no answer, instead you created a big if/else/then/when that wasn’t even appliable to the real world, and now player made solutions undetectable to you which circumvent all your if/else while still being 100% legit by your rules.
Bans and Appeals
Not telling someone what they did wrong is a Absolut no-go, the forum is toxic as it is because there is only a black and white awnser. Eg. “be as toxic/aggressive as you like unless you’re banned.”
Same goes with bans in game, many people got banned and assume it’s for X/Y/Z, but they simply don’t know, then their entire company complains they get unbanned and suprise they actually did something really shady.
Let’s also not forget the “Family Share” jail-free card you pulled on all the abusers/exploiters that got the free copies, rendering any ban nearly inefficent.
There are even more things, but i leave it at that.
And since it’s urgent, address the merge questions ASAP.
Write out in clean words
- “Server 1,2,3,4 and 5 are merged into 6”
- “Server 1,2,3,4 and 5 are merged into a new one”
- “Server 6 is healty enough and does not need a merge right now”
Out of the ~40 merges happening only 7 have the merged into part
It’s not about justifying your decisions, it’s just about beeing clear!