Freeze/crash appena apro il gioco. Initializing windows game crash uploader logging. GetUserStreamSources

Provo a fare un post anche in italiano, che non si sa mai. Due giorni fa ho comprato il gioco e ancora non sono riuscito a farlo partire, ogni volta che lo apro mi si ferma nella schermata con dei cerchi e per chiuderlo devo per forza aprire il task menager e stopparlo da lì. Ho letteralmente provato di tutto per cercare di risolvere questo problema, senza riuscirci però. Ho cambiato la lingua del PC; Cambiato la risoluzione dello schermo (da 2560x1440 a 1920x1080); cancellato il file shader.txt; Fatto un clean boot; Aggiornato QUALSIASI COSA (bios, drivers, ecc); Spento o riacceso l’XMP; Reinstallato C++; Reinstallato e verificato i file del gioco; Il mio PC soddisfa i requisiti; controllato file corrotti; disabilitato programmi di terze parti o overlay; incrementato la memoria virtuale; completato memtest senza nessun problema; dxdiag senza nessun problema; Fatto partire 3DMark senza trovare nessun problema.

Sono letteralmente sfinito, mentalmente distrutto. E’ più di 30 ore che cerco una soluzione al problema senza però aver trovato una minima soluzione. Ormai ho più di 130 minuti di gioco senza averci mai giocato effettivamente. Vi prego di aiutarmi.

Le spec del mio PC:
Motherboard: MSI MB MPG Z390 Gaming Edge
GPU: MSI GeForce RTX 2080 Gaming X Trio
CPU: Intel(R) Core™ i5-9600K CPU @ 3.70GHz 3.70 GHz
RAM: G.Skill Trident Z RGB DDR4 3200MHz 32GB 4x8
SSD: Samsung EVO Plus SSD 500GB
AIO: Cooler Master MasterWatt 750 EU

Questo è il mio CrashUploaderLog:

[2021-10-02T19:37:11] [6512:14888:20211002,193711.447:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-10-02T19:37:11] [6512:14888:20211002,193711.448:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-10-02T19:40:13] [12952:2068:20211002,194013.765:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-10-02T19:40:13] [12952:2068:20211002,194013.766:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-10-02T19:47:55] [15328:10840:20211002,194755.749:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-10-02T19:47:55] [15328:10840:20211002,194755.751:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-10-02T19:51:52] [6232:12408:20211002,195152.168:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-10-02T19:51:52] [6232:12408:20211002,195152.171:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-10-02T19:56:14] [8132:7636:20211002,195614.894:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-10-02T19:56:14] [8132:7636:20211002,195614.897:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-10-02T20:00:52] [13088:11256:20211002,200052.120:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-10-02T20:00:52] [13088:11256:20211002,200052.123:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-10-02T20:03:25] [1624:12332:20211002,200325.973:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-10-02T20:03:25] [1624:12332:20211002,200325.974:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-10-02T20:09:26] [7508:8928:20211002,200926.083:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-10-02T20:09:26] [7508:8928:20211002,200926.084:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-10-02T20:10:47] [6380:8168:20211002,201047.386:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-10-02T20:10:47] [6380:8168:20211002,201047.387:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-10-03T06:47:39] [2744:844:20211003,064739.975:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-10-03T06:47:39] [2744:844:20211003,064739.976:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-10-03T06:49:41] [10800:7416:20211003,064941.180:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-10-03T06:49:41] [10800:7416:20211003,064941.181:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-10-03T06:52:04] [7612:8472:20211003,065204.721:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-10-03T06:52:04] [7612:8472:20211003,065204.722:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-10-03T06:53:31] [8600:5168:20211003,065331.102:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-10-03T06:53:31] [8600:5168:20211003,065331.103:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-10-03T07:23:39] [11600:11596:20211003,072339.421:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-10-03T07:23:39] [11600:11596:20211003,072339.423:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-10-03T07:27:05] [6168:11420:20211003,072705.218:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-10-03T07:27:05] [6168:11420:20211003,072705.219:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-10-03T07:36:23] [10140:1764:20211003,073623.238:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-10-03T07:36:23] [10140:1764:20211003,073623.240:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-10-03T07:37:52] [9512:9172:20211003,073752.332:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-10-03T07:37:52] [9512:9172:20211003,073752.333:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-10-03T07:44:52] [11724:7688:20211003,074452.488:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-10-03T07:44:52] [11724:7688:20211003,074452.489:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-10-03T07:46:57] [10488:5644:20211003,074657.020:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-10-03T07:46:57] [10488:5644:20211003,074657.021:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-10-03T07:53:52] [1128:6096:20211003,075352.003:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-10-03T07:53:52] [1128:6096:20211003,075352.004:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-10-03T08:00:06] [12420:2476:20211003,080006.738:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-10-03T08:00:06] [12420:2476:20211003,080006.739:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-10-03T08:10:58] [11992:11996:20211003,081058.218:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-10-03T08:10:58] [11992:11996:20211003,081058.219:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-10-03T08:14:06] [11888:11688:20211003,081406.011:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-10-03T08:14:06] [11888:11688:20211003,081406.013:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-10-03T08:19:29] [8968:9016:20211003,081929.505:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-10-03T08:19:29] [8968:9016:20211003,081929.507:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-10-03T08:27:49] [6588:12176:20211003,082749.571:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-10-03T08:27:49] [6588:12176:20211003,082749.572:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-10-03T08:39:11] [2204:11396:20211003,083911.846:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-10-03T08:39:11] [2204:11396:20211003,083911.847:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-10-03T08:48:43] [11172:11132:20211003,084843.900:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-10-03T08:48:43] [11172:11132:20211003,084843.901:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-10-03T08:53:16] [1456:1452:20211003,085316.275:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-10-03T08:53:16] [1456:1452:20211003,085316.276:ERROR GameCrashUploader.cpp:47] GetUserStreamSources

Ciao @AnsemAsphyxia bentornato sul Forum di New World!

In merito all’inconveniente col gioco, oltre ai passaggi corretti già effettuati ti suggerisco di provare questa sequenza:

  • Cancella il file “steam_appid.txt”, nella directory di Steam. Il percorso per trovarlo dovrebbe essere simile a questo:

(Disco dove hai installato Steam):\SteamLibrary\steamapps\common\New World

  • Reinstalla Easy Anti-Cheat.
    Trovi la cartella di Easy Anti-Cheat, nella directory di New World. (solitamente C:\Programmi\Steam (x86) \SteamApps\Common nella sottocartella "EasyAntiCheat).

Cerca il file EasyAntiCheat_Setup.exe. Fai doppio Click sul file e seleziona “Install/Repair” Easy AntiCheat button.

  • Spegni il Pc per 5 minuti, poi riaccendilo e riavvia il gioco.

Tienimi aggiornato :slight_smile:

Già fatto ma non risolve nulla, purtroppo.

Ciao @AnsemAsphyxia, grazie per il riscontro! :wink:

Mi spiace apprendere che continui a riscontrare crash all’avvio del gioco.

Ti suggerisco di verificare il seguente Thread, specialmente ai punti 5 e 6, in modo da aver la sicurezza di aver seguito tutto alla lettera.

Se i crash continuano, ti suggerisco di scrivere al nostro servizio clienti inviando i file di log, trovi le istruzioni qui.

Grazie per la pazienza e la collaborazione!

Ho appena mandato una E-mail, sperando di poter risolvere al più presto questo problema e poter giocare a questo gioco.

Can some1 pls translate to English?

1 Like

They just said to send an email to theyr service at “cs-reply@amazon.it” with some file log ecc. I don’t know if there’s an english service like this, but if I find a solution I will write it here in english for sure. So don’t worry.

some1 wrote he did change the game file data from extra hard disk to the primal hard disk C:
I did this with steam, there you can easily transfer the data automatical.

After this no more freezing till now

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