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What is your character name in New World: ArsheeTV
What server/world did you experience your issue on: COS
Describe the issue you are experiencing: Fully freezing on the game in multiple areas
Is this a bug or an exploit: None
(if a bug) How did the issue effect your gameplay: Can’t play
(if a bug) Were you able to recover from the issue: Not yet,
(if a bug) Please include a screenshot or video of the issue that you have experienced: We are also on Twitch. The first one happened around 20 min mark and again at 25 mins and again 1 hour in. 4th crash in a row.
What are the steps to reproduce the issue as you experienced: Just logging in and walking or engaging in the game.
Any fixes I have attempted:
Reinstalled the game, verified integrity of the files, installed new graphics drivers, installed the newest windows 11 update.
Sorry to see you’re having this issue, ArsheeTV. I’ve moved this to the technical support section so our technical support can do a deeper dive into this for you, however I’ll write up a bug report just in case this is a bug as well.
I really appreciate you’re communicating to us about this issue, and also I want to thank you for sharing the troubleshooting you have done so far. I also want to thank Centeotl for all the help provided.
For this issue you can follow this troubleshooting related with the Internet Protocol Version 6 (tcp/ipv6):
Open Windows settings.
Go to your Network&Internet section.
Click Change Adapter Settings.
Right-click your connection (It can be either LAN or WIFI adapter) and go to Properties.
Scroll down in the menu until you found the option Internet Protocol Version 6 (TCP/IPv6)
Uncheck the box next to it and restart your computer.
Re-launch New World.
If this troubleshooting doesn’t work you can also verify the third party program EasyAntiCheat that is linked within New World:
Open New World in your Steam Library.
Right click on New World’s list title and then Go to Settings < Manage < Browse Local Files.
Open the EasyAntiCheat folder.
Run as administrator EasyAntiCheat_Setup executable file.
Make sure in the drop-down within EasyAntiCheat Service Setup New World is the selected game.
Press Repair Service.
After this process verify Steam Integrity Check files:
Re-launch New World.
Finally, we need to verify is the AGS Files that are linked within New World:
Windows + R type in %APPDATA%
Go to Local and Roaming (Both files will include an AGS file) and open them.
Rename the AGS sub-folder ‘‘New World’’ to something different like ‘’_New World"
This will refresh the cache files within New World and remove the error launching the game.
Re-launch New World.
Please let us know as soon as possible if after these troubleshooting the problem persist.
Thanks for all your feedback and specially your patience.
The number one fix that worked for me was reinstalling the game after verifying updating my drivers. Updating windows 11. Couldn’t figure it out on stream and didn’t see this forum post in time.
Yeah reinstalling the game seemed to fix it. Even tho verfying game files should have been that way.
