My friend was banned on Lerna the other day, he had no previous warnings before. It was a insta ban hammer from AGS and its permanent. When he contacted support, these are the responses he received.
He is a well renowned crafter, with their company owning Everfall. He was given a lot of gold and materials just to make jewelry. On commissions, he would get a 2k fee from random and 1k fee from friends, including mats. He claims he hasn’t cheated in anyway, which I understand that humans can lie about this. Regardless if he is telling the truth, support did a terrible job explaining why he was banned. Other than “We have evidence, you are now permanently banned.”
AGS support saying “we reserve the right to determine what constitutes as unfair play and to take corrective action we deem appropriate. We can’t share any further information about our decision.”
Is honestly BS. Even the secondary response was worse! Thats terrible customer service.
Regardless if the person claimed that they haven’t cheated. AGS customer support should add more information to the ban and have a better appeals process.