Furniture crafting recipes missing after salvage

Game Support English Support
26

Hello @Thelk.

Thank you for bring us that information.

What about the recipes you previously learned? Are these still missing from the crafting menu?

Cheers!

27

Hello @moa.AANL2HUQLA2U4. Welcome to the New World Forums!

Sorry to hear you’ve been experiencing this issue with the recipes.

Could you try verifying the integrity of the files and take look at your crafting menu to confirm if the recipes aren’t still showing up? Follow the next steps:

  • Look for New World on your Stream Library.
  • Right click on it and select properties.
  • Click on local files and then Verify integrity of game files…

Also, I’d appreciate if you could provide me with the following information:

  • Character name:
  • Server name:
  • Name of the recipes not showing on your crafting menu:
  • When did you learn the recipes:

Thank you in advance!

28

Hi @Zorojuro,

The recipes I have previously learned are still missing.

29

Hello @Zorojuro

I followed your steps and verified the integrity of the game files, however no change.

As requested

  • Character name: Toshiro.RK
  • Server name: Hades
  • Name of the recipes not showing on your crafting menu: Goldenrod silk daybed
  • When did you learn the recipes: about two months ago

I bought it from the action house, salvaged it and nothing.
I bought it a second time thinking I made a mistake and again the same.
If you can see the the web ticket I raised (which i never got a response for) it was roughly two months ago. Also these recopies cost me 1500 gold if memory serves me correctly.
So please can you get this fixed for me.
Thank you for your time.

30

Hello @Zorojuro anyone there?

31

Hello @moa.AANL2HUQLA2U4.

Thank you very much for sharing that information.

@Thelk this goes for you as well, the issue’s been fixed by now however, seems that you are still unable to find these recipes on your crafting menu, as these were learned before the fix.

I’ve escalated the issue and as soon as I get more info about this, I’ll be updating you.

Safe travels! :woman_mage:

32

Thanks @Zorojuro,

I look forward to a quick resolution.

33

@Zorojuro

Updating this as it has been a while with no resolution.

  1. Teak Dresser (Have since learned this after finding)
  2. Golden Steel Storage Chest (Still Need)
  3. Black Lacquered Dining Table (Still Need)
  4. Stump Stool (Have since learned this after purchasing for 100g at AH)
  5. Seafoam Posh Curtains (Still Need)
  6. Powder Horn (Have since learned this after purchasing for 750g at AH)

Hate spending money for something I owned. Also, upsetting that I have lost money as more recipes become available for others.

Thanks again in anticipation of a resolution,

EDIT: Wanted to elaborate on this. For example the Powder Horn could have been sold on my server for $30,000 gold at the time I found it. Now it is only going for about $750 gold, since it is now more readily available.
This is what is infuriating. Even if I do receive my items back in the near future, my game play and pocketbook have severely been compromised.

Most other games would have had a resolution in a few days.

  1. Return the items lost.
  2. Give monetary compensation.
  3. Tell me I was out of luck and move on.

Why is something like this taking so long when it was a known issue and could have been resolved quickly?

34

Hello @Zorojuro,

I’m sorry for the long wait and thank your for your patience, I added your info to the escalation explaining that you still have no solution to this. Any updates from the Devs, I will post here.

Hope you have a lovely day, take care :blush:

35

Thanks @Lazer and @Zorojuro,

I look forward to a resolution on this.

36

Bunp

37

@Lazer

Checking back in. It’s been 30 days since this simple issue was reported.

38

Hello everyone,

I am sorry for the wait and I appreciate your patience, the Dev team explained that this issue needs to be done individually to further assist you all, please contact us through Live chat Contact Us | Amazon Games and provide this info to the representative so they can create an individual ticket,

Steam ID (17 digit number):
Character Name:
In-Game Region:
In-Game World:
Recipe lost:
Approximate time of salvage:
If possible, have a screenshot of the recipes on the crafting table

I hope this gets fixed soon for you all, may you have a lovely day. :heart:

39

Thanks @Lazer,

I have contacted them and they are moving forward. Hopefully a quick resolution will follow.

1 Like
40

No help from Live Chat. They state that there will be a fix sometime in the future that will fix this. The issue for those of us that server transferred is that, I don’t believe, this will fix it. They have already announced it was fixed. This issue is for those of us that lost items and then, was hit with a server merge, so we did not get them items lost back as others did.

Disappointed in how NW is handling simple issues that other games could fix in mins or at most a day.

Ready to join the others and leave this game. Not worth it.

41

I did tickets when a few of my items went missing and never heard back. I’d sure like the $5,000 gold back

1 Like
42

@StunTzu
This has cost me millions in gold. The Storage Chest schematic would have let me earn $3-$4k per chest I would craft with their mats. Super rare at the time, not as rare now but still would allow me to earn some coin.

1 Like
43

Still no luck… keep checking and all I have heard was the developers will fix it in a future patch. Which is pure BS. Any other game a GM would have fixed it in quickly. Not months later. Already moving to other games. Not fun and no resolution.

44

Almost 3 months since this issue occurred. This shows again how little Amazon cares for it’s customer base. I tried to keep going on this game but between this and all the game issues it’s time to say goodbye.

If only Amazon Games had the customer service of Amazon.

45

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.