Game completely freezing PC, turn display off, can only reboot manually

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Game completely freezing PC, turn display off, can only reboot manually

I gave another chance for New World. After a short time playing (about 1 hour) I had 3 complete freezes. All these freezing turns my display off and the only way is rebooting by pressing power button.

I tested others games and 3Dmark stress tests. Everything’s fine.

I checked file integrity in Steam. Everything’s fine.

I also checked my SSD using CrystalInfo. No problems there.

What’s going on? What should I do now?

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Welcome to the New World forum community!

I’ve moved this over to the support section so our support team can check into this for you.

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Hello there @Chunzzinha, welcome to the New World forums,

I’m sorry to hear you are having issues with the game client, having to manually reset is never fun, I would like to share with you some tips for you to try regarding this issue:

If after trying all these steps the problem persist then requesting an escalation with our developers is the best option.

Would you mind contacting us whenever you are available please? We need some personal information and logs from you which is why we cannot handle it on a public forum.

You can reach us using the following link:

Have the dxdiag ready in case they ask for it:

Instructions for generating a DXdiag: Open and run DxDiag.exe

Instructions for finding the in-game logs:

  1. Press Windows+R on the keyboard, type %appdata% and press enter.
  2. Open the most recent file from this folder: /AppData/local/AGS/LogBackups.

Thank you for your understanding and keep me updated!

:dragon:

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